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Americas Best Value Inn – reviews, photos

2.0 of 5
2545 N 5th St Hwy, Reading, PA 19605 (Formerly Ramada)
Hotel amenities
Americas Best Value Inn
Americas Best Value Inn
Americas Best Value Inn
Americas Best Value Inn
Americas Best Value Inn
Ranked #7 of 8 hotels in Reading
2.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    2
    5
    1
    1
    18
Date Rating
Ontario, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
68 helpful votes 68 helpful votes
“Mouse Traps, broken telephone, filthy, stinking, disgusting rooms!!!”
1 of 5 stars Reviewed 26 July 2010

The title pretty much sums up the highlights of our 2 night stay.
- Our telephone was broken, so we had no way to contact the front desk.
- The non-smoking room smelt so badly of smoke that I had to Febreze my luggage, and leave it outside in the sun for 3 days to get the smell out, and it still lingers when the luggage gets damp, a year later!!
- We found mouse traps behind the nightstand (unoccupied, thank GAWD!!) and others we talked to said the same.
- The bathroom was filthy, to the point that I showered with my flip flops on - and used the towel I'd brought from home.
- When we WALKED down to the front desk to complain (walked there, because our phone was broken!) , and ask to switch rooms, the staff told us there was nothing they could do, and had no more rooms. The girl at the desk tried to be nice, but was obviously totally worn down from all the other complaints.
- There is a nightclub in the lobby, and there was loud music, swearing, and a fight that broke out while we were coming in on our 2nd night.

I've been to many budget type hotels and been very happy - but this was horrifying! I can't imagine how this hotel is allowed to stay open -does the board of health not check on this type of thing??? I honestly considered sleeping in my car on the second night.... No kidding. It was that bad.

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cindy Holmes, Manager at Americas Best Value Inn, responded to this review
27 September 2010
During this guest's stay the hotel was sold out. There were no other rooms available. It is our practice to make our guests happy and comfortable. We did at that time have trouble with our phone system and since then the phones are working without trouble. We have even increased our wifi service! Our rooms are being updated and renovated on a daily basis. We have completed 3/4 of our rooms to date. I was not aware of the use of mouse traps in the rooms, however we do not use them at this time. Unfortunately we do have guests who continue to smoke in our non smoking rooms. The smell is very hard to remove without repainting the room. We continue to improve our hotel daily and we have many very satisfied guests. As the manager of the hotel I do listen to our guests and if there is something we can improve I make those changes.
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KWC49
1 review
“NIGHTMAREEEEEEEEEEEEEEEEEE”
1 of 5 stars Reviewed 31 July 2009

My Mother an i went t o this motel his month just a few days ago , since my dad passed away i have been the one taking her on her trips ! we have never had such a nightmare with a motel like we did with this one ! i have been waiting on a call back from the manager which i mistanaly left something very important behind , we did not have phone service , we did not get our wake up call like we where told by the staff we would , our electric went out , we had a non smoking room an found empty packs od smokes under the bed ! what is wrong with this picture????? i have never had to do a report on a motel we have stayed in in the past 6 years! my mother brought me to pa for a very very best friend that lost her father so i could be with her an this is what hapen ! trust me for now on i well double check rooms before we say in them !
kentucky!!!!!!!!!!!!!!!!!!!!!!!!!!! they call me kwc

  • Stayed July 2009, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cholmes4246, Manager at Americas Best Value Inn, responded to this review
30 September 2009
Since July of 2009 our hotel has modified it's management. The front desk manager has been changed as well as new staff added with significant training in customer service and hospitality.
I am truely sorry that this guest had such a terrible stay with our hotel.
I have contacted this guest and informed them of the changes in the hotel and offered the guest another stay with us.
We can not be held responsible for items left behind in our rooms. However I spent a week in search of finding the item this guest left with no luck. I have appologized and can assure future guests that we will continue to improve our hotel and the training of our staff in order to make our guests comfortable and satisfied.
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1 helpful vote 1 helpful vote
“horrid. no, really.”
1 of 5 stars Reviewed 10 October 2008

this place is not only flithy but scarey!!!

we booked 10 hotel rooms to attend a weekend conference... one of the ladies on our trip went into her room and there was a man showering. someone was yelling "help" outside of another room. and the "club"... GROSS.

seriously... save your money. i left after being there for only about 2 hours and went to another hotel.

  • Stayed September 2008, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh
1 review
“Much better than last time”
4 of 5 stars Reviewed 25 October 2007

I stayed at the property a few years back and was happy at the progress made as there was alot of construction going on at that time. The rooms were clean and the people were friendly which I think is the most important for motels in this prices range. To the last reviews point, try to stay in the building that is connected to the lobby as that was the side that was renovated.

All in all, it was a good stay. I've stayed at 3-4 Ramada's over the last couple of years and believe this is better than most.

Stayed September 2007
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RCurr
1 review
“Not as bad as expected”
4 of 5 stars Reviewed 19 October 2007

I read the reviews here but decided to stay here mainly because the prices were better but also because I already had had bad experiences at some of the other places in Reading.

I brought up what I had read here during check in and was assured that as long as I stayed in the “front” building, there was nothing to worry about. I will say that it wasn’t the greatest motel that I had stayed at in my life but it was also much better than what I have expected after reading these reviews.

The room was clean and the staff was helpful.

I would also say to anyone visiting Reading that they should not expect much out of any of the motels there as Reading is a pretty tough area in general. I have stayed at most of the places in the area and feel that this was a as nice (or better) a place as any other (outside of my stay at the Sheraton which was pretty nice but much more expensive.)

  • Stayed September 2007, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Americas Best Value Inn

  • Americas Best Value Inn Reading
Address: 2545 N 5th St Hwy, Reading, PA 19605 (Formerly Ramada)
Price range (per night):* INR4,369 - 5,209

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