Our experience at the Reading Pennsylvania Quality Inn was a total disappointment. This was the worst Quality Inn I have ever stayed. There were major problems with hotel maintenance, housekeeping, and staff performance.

Our hotel room had a broken door lock, which we immediately report. We were promised that it would be fixed soon, but after a 3-hour wait we called the front desk and they then refused the do anything satisfying about the problem. The broken lock is a major safety issue, so we used our own tools to fix it eventually. We were offered to move from the 1st floor to the 2nd floor, but that is unacceptable due to our physical limitations, and the fact that there are no elevators at this location.

The coat rake in the room was very loose, attached to the wall on one side with just one loose screw. We reported this, and the staff was no concerned and never repaired it.

Our room was not cleaned the next day until after 2:30 pm. We had to call the front desk to complain about the room having been unclean. The most problematic issue regarding this is that we called the front desk at 11:15 am to advise them to have someone come to clean our room since we were leaving for a few hours.

The room overall was shabby, mold on sink stopper, draw handle hanging down, saw a but in the bathroom, bathroom venting system was hot working, toilet was in disrepair especially the handle, no facial tissues were available anywhere in the hotel.

The outside door was broken in the rear of the hotel and was propped open with a rock because the hotel keys could not unlock it, leave the whole premise open to an unsafe environment. The staff was advised about this, but they were totally uncaring. The outside grounds were unkempt, the garbage can was over flowing, refuse, bottles and can were everywhere, and there were dirty mattresses and mold were seen, there cigarette butts all over the outside grounds.

There seems to be no one on the staff to do even simple repairs, and no one seems to care. This is the farthest thing from being a Quality Inn. The name should be removed, and the rating should be poor!