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Comfort Inn – reviews, photos

2.0 of 5
2200 Stacy Drive, 5th St. Hwy., Reading, PA 19605
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #6 of 8 hotels in Reading
3.0 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    0
    3
    3
    3
    4
Date Rating
North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Trying to improve”
3 of 5 stars Reviewed 24 September 2011

No, this is not a great hotel, not by a wide margin. But my sense is that they are trying to improve. My room was clean and comfortable and the staff helpful. Perhaps TripAdvisor is working!

  • Stayed September 2011, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MaxKNorthCarolina about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Reading, Guest Relations Manager at Comfort Inn, responded to this review
2 October 2011
Thank you so much for taking the time to write a review about your experience at our hotel. We have been working diligently to improve our guest’s experiences by listening to our reviews and making the appropriate corrections. It is of the utmost importance to us that our guests have a memorable and enjoyable stay at our Hotel. Thank you once again for taking the time to write your review and we look forward to your next stay.
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Roanoke, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Never stay at this hotel!”
1 of 5 stars Reviewed 13 August 2011

The staff was unfriendly and it was the dirtiest room i've ever stayed in. We checked out early and not a minute too soon. I wouldnt stay there again if they paid me...

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask raneshowe about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Reading, Guest Relations Manager at Comfort Inn, responded to this review
24 August 2011
We are sorry to hear that you did not find your stay at our hotel desirable, but we would like to maintain that we try to give our guests the best service possible. We are looking into the points you have raised and will do what is necessary to amend them. We making sure that our staff maintains the courtesy and politeness that is asked of them. We regularly clean our rooms and are continuously improving our facilities. We ask that you visit us again for you to see the improvements and to have a better experience than your most recent one.
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Meriden, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Please do not stay here "pay extra and stay somewhere else."”
1 of 5 stars Reviewed 2 August 2011

We booked this hotel "last minute thing" since we were not able to stay and additional day at the hotel we were already staying at.
This hotel does not have an elevator, the buffet location is extremely small, the stairway has a bad odor as well as the hallways. The microwaive and refrigerator were so old and yellow in color. The chairs in the room had stains. Not to mention, bad location. This hotel is not clean at all!

  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask JPC888 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Reading, Guest Relations Manager at Comfort Inn, responded to this review
24 August 2011
We appreciate that you chose to stay with us last minute, although it's sad to hear that you did not find our service and facilities desirable. We take your comments seriously and will do what is necessary to address the problems you have pointed out. We appreciate your feedback regarding our furniture and appliances and we are looking into improving them for the benefit of our guests. We are also looking into the arrangement of tables and chairs in the buffet hall to provide more space. We would love to welcome you back, should you wish to visit us again,
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Upstate NY
1 review
“Not the best hotel I've stayed at”
1 of 5 stars Reviewed 1 August 2011

We arrived at the hotel after the funeral service of a dear friend. I opened the door and the a/c was not on -- it was in the 90's, took hours for the room to cool down. I pulled back the bedspread and laid on the bed propped up with pillows when a spider landed on my arm. I killed it and moved to the other bed. In the morning I noticed that the bottom sheet only went half way down the bed and from my knees down I was sleeping on the mattress pad! The bathroom door did not close and the shower had really low pressure. It was in a seedy part of town. Do yourself a favor and find another place to stay.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask momtravels26 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Reading, Guest Relations Manager at Comfort Inn, responded to this review
24 August 2011
I am sorry to hear about the negative experience you had when visiting our hotel. We take your review very seriously and we are embarrassed that you had such unacceptable experience. We pride our hotel on cleanliness and customer service so I am taking steps personally to make sure that a higher level of attentiveness is given to the cleanliness of our rooms for the sake of our guests. The water pressure in the hotel is now working well and the showers and faucets are all usable and giving out an ample amount of water. We would like to encourage you to visit us again to experience the improvements that are being made at our hotel.
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Portland,OR
1 review
“Do Not Stay Here!!!”
1 of 5 stars Reviewed 19 August 2009

I would not stay here if someone paid me. We pulled up to the hotel and was already skeptical of the hotel by looks alone. We checked in and the front desk was nice but a little unorganized. We got to our rooms and at first sight is wasn't as bad as I thought it was going to be but very overpriced for what we get. We pulled off the top cover sheets only to find a dirty pair of underwear fly out. I was so grossed out. I went to the front desk to change rooms and the front desk lady seemed to be irritated I want to change rooms and no compensation for my troubles. I went to my new room which smelt like mold. I looked for a new hotel right away. We tried to check out and get our money back or talk to a Manager and was unable to get a hold of one and charged for my rooms. DO NOT STAY HERE! OVERPRICED AND DIRTY!!!

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask RoadSailor about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Reading, Guest Relations Manager at Comfort Inn, responded to this review
24 August 2011
We would like to thank you for considering us a place to stay during your vacation. We are sad that you found your particular stay at our hotel undesirable although we would like to maintain that we regularly clean our rooms and make sure that our facilities are in good shape for the benefit of our guests. We also would like to say that we are continuously improving all our facilities and have given efforts to better our service. We would like to encourage you to visit us again some time in the future so that you can see the changes in the hotel. Thank you.
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Additional Information about Comfort Inn

  • Comfort Inn Reading
  • Reading Comfort Inn
Address: 2200 Stacy Drive, 5th St. Hwy., Reading, PA 19605
Price range (per night):* INR5,601 - 6,833

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