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Extended Stay America Philadelphia - Plymouth Meeting – reviews, photos

2.0 of 5
437 Irwins Lane, Plymouth Meeting, PA 19462
Hotel amenities
Extended Stay America Philadelphia - Plymouth Meeting
Extended Stay America Philadelphia - Plymouth Meeting
Extended Stay America Philadelphia - Plymouth Meeting
Extended Stay America Philadelphia - Plymouth Meeting
Extended Stay America Philadelphia - Plymouth Meeting
Extended Stay America Philadelphia - Plymouth Meeting
3.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    1
    4
    3
    1
    6
Date Rating
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Nasty, Filthy- I almost cried it was so scary!!”
1 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

This is the nastiest place I have ever stayed in, ever!! When I say nasty, I mean filthy, nasty, bloody, pubic hair grossness. There were what looked to be pubic hair in the tub along with cigarette ash. There was what looked to be a blood stain in front of the door AND on the comforter. The smell... oh the smell was just pure foul. It was a mix of cigarette smoke, mold, curry and B.O!! This place should be shut down by the health department!!!

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LLKnoxville about Extended Stay America Philadelphia - Plymouth Meeting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher Thomas-Moore, Manager at Extended Stay America Philadelphia - Plymouth Meeting, responded to this review
6 February 2012
I recently received a copy of your review of the Extended Stay America Philadelphia - Plymouth Meeting. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Standard cleaning procedures include a thorough cleaning and disinfecting of kitchens and bathrooms. Additionally, prior to making any room available, we inspect it to ensure that our normal procedures have been followed. Given the account you described, there was clearly an unacceptable break down in our regular operations, so I have met with my staff to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castro Valley, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“dirty with no hospitality”
2 of 5 stars Reviewed 13 October 2010

our room had some conveniences - a super tiny microwave, a fridge and a two burner stove top. however, it was dirty. the air conditioner leaked which made the entire carpet damp. they don't put anything extra in the rooms - no shampoo, no hair dryer. you can get these items if you go to the front desk and ask the staff (who are not very friendly). they only clean the rooms once per week so you also have to go to the front desk to exchange the towels. they have coin-operated laundry facilities but the front desk didn't aways have change (even though the sign says they do) - $2 to wash and $2 to dry. no pool or spa. they have a "fitness room" that consists of one bike, one treadmill and one elliptical. there is a mall right across the street which was very nice.

  • Stayed October 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask realcaligal about Extended Stay America Philadelphia - Plymouth Meeting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Miami, Florida
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disgusting, Dirty, Avoid at all costs”
1 of 5 stars Reviewed 12 October 2010

Hotel room was filthy, hair on bathroom walls and sink, crud under toilet rim, dirty toweos, cigarette burns in the sheets. Walked across the rug with white socks, they turned black. The halls were dirty, there a spill and a pile of trash in the elevator lobby when we arrived, and it was still there 4 days later when we left. When we complained about the conditon of the room, we were told it would cost us $25 to have it cleaned. The staff was very unhelpful, whenever we asked a question or for assistance, they told us they didn't "do that"....no restaurant recommendations (they don't do that), no wake up calls (they don't do that), no copy of receipt (they don't do that). At one point, we tried to get in the front door with our arms full and a staff member stood on the opposite side of the door, just watching us.
Unfortunately, we were not able to find another hotel because this was a big event weekend, but we may have been better off sleeping in the car.
Do not stay at this hotel. Would not recommend to an enemy.

  • Stayed October 2010, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sfbMiami_Florida about Extended Stay America Philadelphia - Plymouth Meeting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, VA
Senior Contributor
39 reviews 39 reviews
Reviews in 36 cities Reviews in 36 cities
85 helpful votes 85 helpful votes
“Reminded us of a Greyhound bus terminal”
1 of 5 stars Reviewed 7 February 2009
2
people found this review helpful

This was our first and last visit to an Extended Suites hotel. When we arrived at check-in, the clerk said her system was down, and that she would need to photocopy our credit card. But she couldn't figure out how to use the photocopier (she kept hitting it), and left several photocopies of our card lying around on both of her counters during our 15 minute check-in. She wanted us to sign two of the photocopies for her "files" - very strange. Then she wanted $15 extra to give us a room with two DOUBLE beds. When we arrived in the room, the kitchen trash was full from the night before. We put the entire can in the hallway, where it stayed until two days later when we checked out.

I agree with an earlier poster about the lobby feeling "sterile". It was also very smoky. When we loaded our luggage on the elevator, it was even more smoky - we got off and loaded up the stairway instead. The second floor hallway was also smoky. And at 2:30am we woke up to more cigarette smoke coming into our vent from another room.

There is no shampoo, hair dryer or functioning alarm clock in the room. The walls are very thin. You can't get a wake-up call, because the one employee who works in the hotel leaves at 11pm. The coffee maker in the room was gross, and the laminate was peeling off the kitchen counter. The towels are thin and about the size of our hand towels at home. The mattress was actually in fairly good shape for the rest of the hotel, but a bit firm for our taste.

I should also note that I only paid $35 for this room on Priceline, but Priceline has grossly mistaken this property to be a 2* quality - should be no more than 1*. About the only good thing going for this hotel is the Starbucks across the parking lot.

  • Stayed February 2009, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask saxorob about Extended Stay America Philadelphia - Plymouth Meeting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
1 review
1 helpful vote 1 helpful vote
“Convenient, clean, moderately priced in Philly metro suburbs”
4 of 5 stars Reviewed 27 October 2008
1
person found this review helpful

This was a convenient and moderately-priced extended stay hotel to stay at during the first week of a home remodel project.
Located between two large shopping malls, plenty of places to eat. Great heat in the room! - controlled by the guest. Refrigerator a bit noisy but I got used to it. I had checked out web reviews of several other moderate priced hotels in the King of Prussia/ Plymouth Meeting area, decided against them after reading reviews. This one was clean and quiet. Rooms have kitchenette area, just needed in the pantry larger bowls - cereal bowl size. Some token stationary would have been useful. Useful and clean laundramat area. Considering that guests may be doing extended stays, the front guest area (not check-in lobby) could use something to make it more cheerful, less sterile.

Stayed October 2008
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Additional Information about Extended Stay America Philadelphia - Plymouth Meeting

  • Plymouth Meeting Extended Stay
  • Extended Stay Plymouth Meeting
Address: 437 Irwins Lane, Plymouth Meeting, PA 19462
Price range (per night):* INR5,153 - 6,833

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