We stayed 3 nights over Christmas 2011. The door handle to the room was slightly broken but still safe. The heater turned on but wouldn't turn off. Other than that, it was a satisfactory, "average" hotel. Very comfortable bed, okay price, close to where I needed to be. If interested in working out, make sure to ask about their arrangement with a local offsite gym. The one in the hotel is pathetic.

I had called the 800 number to make a reservation and the told me that I was 1 mile from Heinz field!!! Which was the furthest thing from the truth we were approx 7 miles away from down. We were lied to just to make the reservations and for 165 a night could have stayed somewhere else that far away for cheaper!!!

We arrived late in the evening of Nov. 18th, and were very happily greeted by Bill L, working the late-night into morning lobby shift.

Bill went out of his way to kindly accommodate myself and my Mom, making us a fresh pot of coffee, offering to bring it up to our room, and serving us freshly baked cookies. We felt his kindness and generosity went above and beyond the normal and customary call of duty in the wee hours of the morning!

The room was very comfortable, clean, and the linens were a dream. Each and every hotel employee that we have met at the Holiday Inn has been warm, professional, and kind. It has been our fourth visit at Holiday Inn, and while my son is attending CMU for a one-year graduate program, Holiday Inn is our hotel and stay of choice for this period of time.

This hotel appears to have been recently updated. The room was nicely decorated with modern decor. We had a mini frig and microwave in our rooms but our friends did not. The bed linens and towels were of good quality. The bathroom was updated with granite counter tops and shower surround. Overall a fairly good room. However, some details seemed to be overlooked. The tv was old with poor reception, some of the wallpaper was torn, and the bathroom door was very beat up looking. My biggest complaint was the very noisy heating unit. The unit cycled on and off all night long and was so loud that it woke me almost every time. I guess I should have just turned it off and delt with the cold. That's what our friends did. The room would get very hot and dry when the unit was running and then chilly when it cycled off. Sleep was also difficult due to some rowdy guests who were partying across the hall and in the hallway around 1 am. I give credit to the manager for promptly dealing with the problem. After warning the people, he ended up calling in the police. The next morning he gave us all breakfast coupons. I would recommend this hotel if not for the noisy heater.