My husband and I had driven from Williamsport to Pittsburgh for a one night stay. We were going to have dinner at Lydia's. There were no rooms available in the center city Hampton, so we were directed to this one, as it was the closest to where we were going. Upon checking in, we were tired after driving for 2 1/2 hours. We went to the elevator, and one of the male staff was cleaning the button panel. The other elevator was on another floor, and wasn't coming. We were waiting with another staff member who asked about his elevator. He wouldn't release the elevator to us, and said as a joke, "take the steps if you don't want to wait." To me, that's not customer service, it was rude, especially after we were sitting in a car for a few hours. The other staff member looked embarassed. Finally, after about 10 minutes, we were able to get the other elevator and go to our room. The rest of our visit was fine, staff pleasant, but it only takes one bad apple to spoil the whole bunch. As an FYI to others traveling to this hotel, they are doing construction and it's an absolute nightmare to get to the hotel. If you miss the turn at the end of the hill (you have to make a u-turn get to it) you have to go about a mile before you can turn around and come back. There is nothing in the area walkable.

We always like the Hampton Inn, but I don't know if I'd go back to this one. Thankgoodness we had our GPS that routed us around to be able to get into it because the road was under construction (and very busy at rush hour) and you couldn't turn directly into it from one direction. There wasn't anything within walking distance...but the front desk staff gave us a great recommendation for a unique restaurant in town which we enjoyed.

The one thing that really grossed me out though was when we pulled back the covers on the bed there were three long hairs on one side and two short hairs on the other which gave me an indication that the bed hadn't been made fresh (something they advertise as their "claim to fame"). The bed had obviously been slept in but hadn't been changed. Breakfast was good; free parking a bonus.

We had problems at check in and bed styles that were booked were not available. Road is still under contruction and is a pain in the butt to navaigate around. Staff was very friendly and the rooms are clean. Hot tub was under repair during our stay as well.

This hampton Inn was recently updated with an addition and pool. This location is very clean and offered a great breakfast. The staff was very helpful. The road out front is under construction and backed up at rush hour. Restaurants are available a few miles up the road but nothing is walkable. I would definitely recommend you stay here if you are in the area.