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Fairfield Inn Pittsburgh Neville Island – reviews, photos

2.5 of 5
5850 Grand Avenue, Pittsburgh, PA 15225
Hotel amenities
Fairfield Inn Pittsburgh Neville Island
Fairfield Inn Pittsburgh Neville Island
Fairfield Inn Pittsburgh Neville Island
Fairfield Inn Pittsburgh Neville Island
Fairfield Inn Pittsburgh Neville Island
Fairfield Inn Pittsburgh Neville Island
Ranked #17 of 67 hotels in Pittsburgh
4.0 of 5 stars 102 Reviews
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102 reviews from our community

What travellers say about this hotel
  • Hot tub(7)
  • Fire pits(6)
  • Very clean(5)
  • Jimmy Dean(4)
  • Ohio river(4)
  • Friendly and helpful(4)
  • Breakfast area(4)
  • Flat screen(3)
  • Great Hotel(3)
  • Really nice(3)
Traveller rating
    49
    35
    9
    6
    3
Only show reviews for Family (53) | Couples (22) | Business (13)
Date Rating
Hamilton, Ontario
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
61 helpful votes 61 helpful votes
“Great Stay For The Price”
4 of 5 stars Reviewed 14 February 2012

This is a great hotel situated about 10-15 minutes outside of Pittsburgh. Great access to the city if you are visiting for the purposes of seeing any sports games. Great price, clean rooms and a decent breakfast. This is my second stay.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Crashman290 about Fairfield Inn Pittsburgh Neville Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Fairfield Inn Pittsburgh Neville Island, responded to this review
24 February 2012
Thanks for coming back to stay with us a second time Crashman290! It’s great to hear both were good experiences and that you enjoyed how close we are to all that Pittsburgh has to offer.

Hope to see you again soon,

Meg Barron, General Manager
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Posted by a cheaprooms.com traveller
Altoona, Pennsylvania, USA
1 review
1 helpful vote 1 helpful vote
“Nice clean hotel”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Nice hotel for weekend getaway. Clean rooms and nice pool for kids. Within 10-15 minutes of great shopping and dining. Would definately stay there again in the future. would like to go back in warmer months to enjoy the river view outside.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Fairfield Inn Pittsburgh Neville Island, responded to this review
24 February 2012
Thanks for choosing our hotel for your weekend getaway, we’re definitely a nice easy drive from Altoona. We really hope to see you again during the warmer months as you mentioned, the outdoor patio is a great spot to relax and enjoy the river view in front of the fire pit.

Until next time,

Meg Barron, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“DIRTY! And front desk associate needs retraining on customer service.”
1 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

My family and I stayed on Dec.31,2011 and were very disapponted in with how filthy our room was upon check-in. The carpet was not swept,juice stains and coffee stains on sheets and diver covers. Finger smudges all over windows and mirror. Cigarette burns and white substance on curtains. Some type of white substance smeared on bathroom sink and hair dryer bag. Coffee of soda stains splattered on closet door and wall. And candy wrappers on night stand and the floor around the bed. Disgusting to say the least. Front desk gave us another room but made me feel as if I was being bothersome. I would never stay there again. Clean room 205 It's horrible.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lboe about Fairfield Inn Pittsburgh Neville Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Fairfield Inn Pittsburgh Neville Island, responded to this review
24 February 2012
Please accept my deepest apologies for the room you were given lboe, that was simply unacceptable and I’m quite frankly embarrassed. Please know that I shared your review with our housekeeping team and that measures are in place to ensure that never happens again, you deserved better and that certainly didn’t meet the high standards Marriott is known for. Again, please accept my apologies, I hope this one experience doesn’t sway you away from choosing Fairfield Inn & Suites in the future.

Best regards,

Meg Barron, General Manager
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Erie, PA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Worst hotel experience ever.”
2 of 5 stars Reviewed 27 December 2011

I was very excited to stay at this hotel, but was quickly disapointed with my choice. Upon check in(12/23), the front desk guy was quick and short with us. He made no point in saying pool hours, breakfast hours, locations of either or where the elevators are. Luckily we are smart enough to figure it out on our own. Upon entering the room, the carpet was clearly not vacuumed and there was a pubic hair sitting right on the toilet seat! Not inside the toilet, but right on top of the seat. Our next encounter with the same guy at the front desk was just as unpleasent. He again answered our question rudely. He was also the same guy at the front desk the very next morning when we went to check out. It is such a simple thing to say hello or good afternoon or have a good night when people walk passed the front desk, it makes people feel welcome. He did not bother to ever acknoweledge us unless we had something we needed. We were also placed next to the elevator, which was extremely loud and made it impossible to get a good night sleep. The parking lot was empty at 6-7pm when we checked in and we ended up in the loudest room with two children who had a terrible time sleeping. This hotel was a severe disappointment and I would never stay again.

Room Tip: My tip is not to bother staying here.
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Melissarenee220 about Fairfield Inn Pittsburgh Neville Island
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewisburg, WV
Senior Contributor
38 reviews 38 reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
“Mixed Bag”
2 of 5 stars Reviewed 19 December 2011

My wife and I stayed here twice in one week. At the first visit, our room was very clean, staff was cordial, and they had a better than average breakfast. The hotel is very near the interstate highway and a bridge across the river both of which create a lot of road noise. Neither side seems to have an advantage. The hotel is fairly new and readily accessible from the interstate.

On our second visit, our room was on a different floor and it was not very clean. We should have requested another room but it was late and we were tired. When we turned the bed cover down, we found out that the sheets had not been changed. Fortunately, we had
twin beds and the other one was OK.

The next morning we expressed our dissatisfaction to the desk clerk, and she showed little concern.

We tend to favor Marriott hotels and were very surprised with our experience here.

Room Tip: the north side has a view of the river.
See more room tips
  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Fairfield Inn Pittsburgh Neville Island

  • Fairfield Inn Pittsburgh
  • Pittsburgh Fairfield
  • Pittsburgh Fairfield Inn
Address: 5850 Grand Avenue, Pittsburgh, PA 15225
Price range (per night):* INR6,945 - 8,514

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