I have stayed here for 2 nights and would probably not go back. This hotel is exactly what it's rated....2 star.
First, I will start with the positives...1) breakfast was adequate, 2) bed was comfortable, 3) location is good
Now for the negatives...1) service is poor -staff didn't seem to care about the quality of your stay. During both mornings, we had to find someone during breakfast to ask for more utensils, coffee, etc., 2) Not very clean - stains all over carpeting, walls dirty, room was dirty (looks like they didn't clean the tub, found a pubic hair in my washcloth that I used to clean my face), 3) Odor in the hotel was very profound - mixture of pet, smoke, and Indian food smell., 4) bad air flow- air conditioning wasn't on in the hallways, stairwells, exercising room, etc., although air conditioning in room was very good. 5) no maid service, 6) cheap on the toiletries (only soap and one small bottle of shampoo)

You may ask yourself...for less than $100 per night, what do you expect? Lets just put it this way, I have stayed at the Embassy Suites just down the road for only $10 more dollars per night and received outstanding service and the hotel was impeccable. I don't expect much, but the cleanliness was just horrid. This could be a good hotel, but they don't seem to care...I guess they are content with their 2 star rating?

To sum this all up, it would be a good place to stay if you have a pet as they are one of the few pet-friendly hotels in the area. Also, if you are just looking for a bed to sleep in, this is the place for you. But, personally, for a few extra dollars more, I would stay at the Embassy Suites just down the road, where you will find much better quality.

We had a horrible experience with a staff member at the front desk on the night of April 24th. We arrived an hour late into the airport because of a maintenance problem. I called Mainstay and asked if a shuttle could be sent to pick us up since we were spending the night there and my car was in their parking lot. The lady said it'll be right up in 10 minutes. We waited nearly half hour with no shuttle and no contact from the hotel. I called back and a new lady at the reception said that there are no shuttles available after 11 PM and we're on our own to get to the hotel. They never contacted me, called me, or anything to let us know we had to find a taxi. She was very rude about it and when I asked if they would reimburse a taxi ride, she sighed and said only this time because we were originally promised a shuttle, then she hung up on me. When we arrived she was very rude and shoved us off when I tried to explain what happened. We will never stay at that Mainstay again after they nearly left us at the airport with no transportation

The hotel is in a great location, near the highway and lots of shopping and restaurants. We chose it because of the location and because one review said the beds were comfortable. We found the bed to be fine, but the room itself in need of an update, old cabinetry and plastic with fiberboard for a dresser. The bathroom was a very tight space to get ready for the wedding we came to town to attend. The walls in the room had drip marks (possibly a coffee spill) that would wipe right off if anyone had ever tried to clean them. We stayed for three nights and never received clean towels or a bed turndown or even a clean trash bag. When we spoke to the hotel we were told we were considered "extended stay" because our visit was longer than 2 days. No one mentioned the lack of fresh towels or that we needed to request a clean up when we checked in. If you are spending very little time in the room, it may be a deal for you, just don't expect too much

My husband and I have stayed at Mainstay suites several times that we have flown out of pittsburgh. The last time we stayed we had our chihuahua with us. I was concerned about having to find a hotel that was pet friendly, well, no worries here. I called and there was no problem what so ever about bringing our pet. The rooms are clean and very comfortable. And the best thing is when you go to check in there is a hotel cat to greet you when you arrive. Wonderful place.