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Harrisburg Holiday Inn & Conference Center – reviews, photos

3.0 of 5
148 Sheraton Drive, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070
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Harrisburg Holiday Inn & Conference Center
Ranked #7 of 12 hotels in New Cumberland
3.0 of 5 stars 79 Reviews
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79 reviews from our community

    Trip type
Traveller rating
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Date Rating
1 review
“Slums”
1 of 5 stars Reviewed 28 December 2011

My husband and I stayed here last summer with our kids when we went to Hershey. It was a really nice place so we returned this December for another trip to Hershey. We checked in and the room was horrible. The ceiling tiles looked they were going to fall out of the ceiling. There was a crack in the tub wall that was poorly repaired and the worst part was the ant infestation. We called the front desk and we were sent to another room. The room looked okay so we unloaded and got into our pajamas. Well to no surprise we found more ants walking on the bedskirt and one of the pillows. We asked to checkout and be given a refund. We were told we would have to wait for 2 weeks for a refund check because we paid in cash. We we were forced to drive around at 10pm looking for another hotel with our 4 and 8 year olds. It was the worst experience ever.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask mel1017 about Harrisburg Holiday Inn & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Harrisburg Holiday Inn & Conference Center, responded to this review
24 March 2012
I am sorry for any inconvenience that you went through. Your stay was documented in the hotels log book and we have asked the hotels pest control company to look into these rooms and take the appropriate action that might be needed to treat those rooms. We take all of these reports very seriously. Thank you for your comments.
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Farmington, Delaware
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Clean, Comfortable, Standard Holiday Inn”
4 of 5 stars Reviewed 26 December 2011

Checked in for one night with my parents. Bathroom could be updated, but was clean. Plenty of pillows, I really appreciated the choice of firm or soft pillows. Friendly staff at check in.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SAS9300 about Harrisburg Holiday Inn & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Harrisburg Holiday Inn & Conference Center, responded to this review
24 March 2012
We appreciate your comment. We are glad that you enjoyed your stay. We look forward to you staying with us again in the future.
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San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“BED BUGS!!!”
1 of 5 stars Reviewed 28 November 2011

WARNING: There are bed bugs at this hotel! I stayed here for work last week and woke up covered (50+) in bed bug bites. The hotel staff seemed very unconcerned about the situation and offered me a $25 credit for breakfast. I was there for a conference, and I heard from several other attendees that they had also been bit by bed bugs. Other guests had seen bugs in their room and when they brought it to the attention of hotel staff, the staff was dismissive and said they were ants or gnats. I would stay here only if absolutely necessary, and check your room very carefully for bed bugs.

Room Tip: First floor has bed bugs. Second floor might be better.
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  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask nmarquez about Harrisburg Holiday Inn & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Harrisburg Holiday Inn & Conference Center, responded to this review
30 November 2011
We appreciate your comments and want to let you know that the hotel management and staff have not taken this lightly. We have contacted the hotel’s pest control company and they will be providing the hotel with a report on their findings. In the mean time the hotel has taken the appropriate action and quarantined that room along with the rooms near that room both on the first and second floor as a precaution. The hotel staff has also pulled the occupancy records and reports. Prior to this there had not been any incident reported to the staff or management. In regards to another guest or guests that had been bitten by bed bugs, no additional guest reported this to our staff or management.
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“The right price, but some sacrifice”
2 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

Lets start with it is in a nice convenient location. Close to food and highways. Nice place to eat inside. Price was excellant. 74.00 . Now the draw backs. No free breakfeast. add a bowl of outmeal and orange juice even with the discount your back to about 11.00 Waitress was nice to me , but I heard them criticizing another customer because of the questions he asked. Making fun of the fact of him wanting to know if the fresh fruit was actually cut and prepared there. Thought it was quite rude. Next there were bugs. I dont know what they were , ants, termites whatever. I will say I dont believe there there were any bed bugs. Hotel is large and can host many events. Nice pool area. Set up is beyond poor. I stayed in room 128. They have you park at entrance b or c . Either one or even A will get you to your room. I was in a non smoking room. You couldnt get to the room without going through long smoking hallways. all the rooms to each side of me were basically smoking. So either way I had to deal with the horrible smell. Word of advice for hotel, people who dont smoke usually dont want to even walk through the hallways , they would rather be in non smoking section. Also when people are traveling on business you should place them in an area that doesnt have families. No one want to be woke up by kids or teens screaming. You need a much better lay out for your hotel. Smoking and non smoking should not be near each other.

Room Tip: Tell them to be very specific . when you say non smoking make sure it is clear you dont want to be n...
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  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by TheSidingGuy for New Cumberland
Ask TheSidingGuy about Harrisburg Holiday Inn & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Harrisburg Holiday Inn & Conference Center, responded to this review
30 November 2011
Thank you for your comments. I want to let you know that your comments have been brought up to the managers at the hotel and are being looked into.
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auburnyellowrose
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
“Eh!”
3 of 5 stars Reviewed 8 November 2011

Its a hotel. Unfortunately it had ants when I stayed last weekend. I brought my family to a religious retreat being held at the venue. The site is older, the staff is accommodating, the food is okay but the thing that got me were the ants - which I loathe. I don't think it was in every room just mine.

Other than that it was okay.

Room Tip: Staff can and will provide a microwave/fridge combo. The cleaning crew were nice.
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask auburnyellowrose about Harrisburg Holiday Inn & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Harrisburg Holiday Inn & Conference Center, responded to this review
30 November 2011
Thank you for your comments. I apologize for the issue that you had in your room. I wanted to let you know that we have addressed that issue. We welcome the chance to show you that this has been addressed the next time you are in the area.
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Additional Information about Harrisburg Holiday Inn & Conference Center

  • Holiday Inn New Cumberland
  • New Cumberland Holiday Inn
Address: 148 Sheraton Drive, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070
Price range (per night):* INR4,817 - 8,121

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Harrisburg Holiday Inn & Conference Center
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