I checked into my room late Friday afternoon for a two-night stay visiting family to find that the 'faux' drawers for the bathroom vanity were held on by tape (see picture), not a good start. This gave me cause to give the room I paid for a closer inspection. It was quite run-down and it appeared that there were quite a few 'blemishes' on the walls that were covered up by paint. The baseboards were pretty beat up (see picture) and there were stains on the rug which was also pretty worn (see picture). There were cracks in the shower (see picture) and the front entrance door was showing its' age (see picture). I had been given a low-end, worn-out room in a hotel that was relatively empty. Was it because I booked the room on Expedia and didn't pay full price? Or was it because I'm Spanish with long hair and a goatee? Or are all the rooms like this and cash flow is tight with this particular hotel? I dutifully informed the front desk clerk that my room was sub-standard and suggested he take a look at it. He did and left a message on my room voicemail that they would give me another room of better quality (which tells me they do have better rooms and stuck me with a dump) and would like to speak to me about some sort of 'financial compensation'. By the time a got back to the room that night I was too tired to move my belongings to another room as it was in the 20's and windy. After checking out on Sunday, I left a message with the hotel manager informing her of my tribulations but have yet to hear from her. Other than the quality of my room, service was excellent, the folks very friendly and the complimentary breakfast very nice. Oddly enough, if they could guarantee me a nicer room I'd stay here again.
- Malvern Staybridge Suites
