12 of us (6 couples) stayed at the Willow Valley Inn and Suites October 2011. Positive features: Wonderful breakfast and dinner buffets with plentiful choices, well presented, good service. Check-in was smooth. Negatives: One of our couples had a friend visit them in the middle of the night (I think you might know what that means!), they were so horrified called the front desk to change rooms who quickly denied any problems and immediately became rude. We all saw the bug, researched pictures on our Iphones and it definitely was a bed bug (not to be gross but it did squirt blood when killed). All of our rooms were old, dark and just plain unappealing. Kudos to the housekeeping staff for trying to clean such old worn out rooms. Other than a wonderful breakfast and dinner buffet, we will not be back for an overnight stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
We appreciate you taking the time to review our hotel on TripAdvisor. You mentioned you stayed with us in October and I've taken time to research our guest history from that month.
There was a group of rooms that stayed with us in October who believed they found bed bugs in one of their rooms. When they reported the incident, our Team immediately went into action and inspected the room in question. Our team found absolutely NO traces of bed bugs. To put our minds and our guests at peace, we called in a professional company to also inspect the room that very same day. They too reported there was NO evidence of bed bugs.
If you would like to further discuss your stay with us, please contact me:
Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC