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Willow Valley Inn & Suites – reviews, photos

3.0 of 5
2416 Willow Street Pike, Lancaster, PA 17602
Hotel amenities
Willow Valley Inn & Suites
Ranked #18 of 38 hotels in Lancaster
3.5 of 5 stars 405 Reviews
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405 reviews from our community

What travellers say about this hotel
  • Pool area(11)
  • Water park(8)
  • Front desk staff(6)
  • Main building(5)
  • Dining room(5)
  • Small children(4)
  • Large group(4)
  • Very clean(3)
  • Ping pong tables(3)
  • Great time(3)
Traveller rating
    155
    125
    41
    40
    44
Only show reviews for Family (224) | Couples (37) | Business (20)
Date Rating
Severn, Maryland
1 review
1 helpful vote 1 helpful vote
“A beautiful and excellent place to go to relax and unwind.”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

I and my family and friends have been going to Willow Valley Inn & Suites for many years for a winter retreat and family get together. The rooms and room service are great and the people who work there are very friendly, courteous and and helpful. There are many good shopping plazas near by and a restaurant and bakery on site that are out of this world. Best of all, the room rates are really reasonable.

Room Tip: The rooms in the rear look out on the beautiful country side. Some rooms open up facing the indoor p...
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Henry D about Willow Valley Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O'Connor, Guest Relations Manager at Willow Valley Inn & Suites, responded to this review
14 February 2012
Thank you, Henry, for the 5 star review! We are honored to be your annual family winter retreat and look forward to seeing you again next year. Thank you for sharing your experience with other travelers.

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Brunswick
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Summer in winter!”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We bring our kids every year so they can go swimming in the indoor pools. Our room is facing the atrium where the pool is, so we can head down to the pool, relax in the hot tub, or play games at one of the many tables. Everyone here is really friendly, the food is good, and it's a great value. I highly recommend it!

Stayed February 2012, travelled with family
Was this review helpful? Yes
Ask MoveMeMarkdotcom about Willow Valley Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O'Connor, Guest Relations Manager at Willow Valley Inn & Suites, responded to this review
14 February 2012
Thank you so much for the great review! I'm glad your kids enjoy our indoor pools and all the fun family activities in that area. Thank you for sharing your experience with other potential travelers.

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlton, New Jersey
1 review
1 helpful vote 1 helpful vote
“dinner bed and breakfast”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

we were going to make the drive from nj to lancaster just to go to your buffet we then found the bed and breakfast plan on website and said why not.total last min trip. not only do you have a crib for people to use(disney is only other place i've been to do that) but the front desk guy was very helpful. i want to adopt dottie as my new grandma in your resturant. everyone was so nice lancaster only has one problem i won't look around for hotel.
food was 4 star dinner and breakfast and your staff handled the turkey hill event of at least a hunderd with ease even with 2 full dinning rooms

Room Tip: pond view for smoking balcony
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Paul V about Willow Valley Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O'Connor, Guest Relations Manager at Willow Valley Inn & Suites, responded to this review
14 February 2012
Thank you so much Paul V, for taking the time to post this wonderful review of our hotel and restaurant. I'm thrilled you found our BNB special so great you decided to spend the night with us. We look forward to serving you again soon, but you'll have to leave Dottie with us...she's not up for adoption!

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brownsmills, nj
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“HAD A NICE STAY!”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Stayed there for a buisiness trip. we stayed on the double tree side. theres 2 hotels that make up willow valley resorts. check in was very smooth. front desk very helpful. the place is very large. can be a bit of a challenge to learn your way around. make sure you read the signs which are posted around. how to get to your car. its not always the first floor to get out. was the 2nd floor in my case. the pool area was very large. has a kiddie pool. hot tub was excellant!
everyone well behaved. did have a life guard on duty. now if you stay on the willow valley side. you have to walk outside to get to the pool area. does get cold at nights. plan ahead if that happens. we didnt eat at the restaurant. heard it was good. they do add the tip to the bill. i was told. the room was very nice. clean. plenty of tv stations to view. beds commfy! i didnt hear any outside noise on the 5th floor. elavators a little sluggish. grounds very well maintained!
its a nice place to stay!

Room Tip: if you have kids ask to be closer to the pool area. if quietness is for you the higher the better!
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by armydriver for Lancaster
Ask armydriver about Willow Valley Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O'Connor, Guest Relations Manager at Willow Valley Inn & Suites, responded to this review
14 February 2012
Thank you for staying with us and taking the time to share you experience at our sister property here on TripAdvisor. Willow Valley Associates and the Thomas family are proud owners of both the DoubleTree and Willow Valley Inn & Suites.

We are happy you enjoyed your stay with us and look forward to your return.

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Wouldnt stay here again”
2 of 5 stars Reviewed 25 January 2012
4
people found this review helpful

12 of us (6 couples) stayed at the Willow Valley Inn and Suites October 2011. Positive features: Wonderful breakfast and dinner buffets with plentiful choices, well presented, good service. Check-in was smooth. Negatives: One of our couples had a friend visit them in the middle of the night (I think you might know what that means!), they were so horrified called the front desk to change rooms who quickly denied any problems and immediately became rude. We all saw the bug, researched pictures on our Iphones and it definitely was a bed bug (not to be gross but it did squirt blood when killed). All of our rooms were old, dark and just plain unappealing. Kudos to the housekeeping staff for trying to clean such old worn out rooms. Other than a wonderful breakfast and dinner buffet, we will not be back for an overnight stay.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Rthrbtravelin about Willow Valley Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O'Connor, Guest Relations Manager at Willow Valley Inn & Suites, responded to this review
14 February 2012
We appreciate you taking the time to review our hotel on TripAdvisor. You mentioned you stayed with us in October and I've taken time to research our guest history from that month.

There was a group of rooms that stayed with us in October who believed they found bed bugs in one of their rooms. When they reported the incident, our Team immediately went into action and inspected the room in question. Our team found absolutely NO traces of bed bugs. To put our minds and our guests at peace, we called in a professional company to also inspect the room that very same day. They too reported there was NO evidence of bed bugs.

If you would like to further discuss your stay with us, please contact me:
Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Willow Valley Inn & Suites

  • Willow Valley Lancaster
  • Willow Valley Hotel
  • Willow Valley Resort Lancaster
  • Willow Valley Resort In Lancaster Pa
Address: 2416 Willow Street Pike, Lancaster, PA 17602
Price range (per night):* INR4,865 - 13,533

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