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Lancaster Red Roof Inn – reviews, photos

2.0 of 5
2307 Lincoln Highway East, Lancaster, PA 17602
Hotel amenities
Announcement
2012 Renovation Complete!
Lancaster Red Roof Inn
Ranked #17 of 38 hotels in Lancaster
4.0 of 5 stars 219 Reviews
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219 reviews from our community

What travellers say about this hotel
  • Very clean(8)
  • Continental breakfast(5)
  • Dutch wonderland(4)
  • Great location(3)
Traveller rating
    72
    64
    31
    16
    36
Only show reviews for Family (71) | Couples (73) | Business (11)
Date Rating
Delaware Water Gap, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
“Leaking ceiling and sewage in bath tub.”
1 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

The first room we received had a leak in the ceiling that was dripping onto the bed. We received another room on second floor and moved all of our luggage with no help from staff. The second rooms shower filled with black sewage when the toilet was flushed. We were moved again, this time to the third floor with no help from staff. That was at 3am. During checkout I asked the front desk clerk what he was going to do for us and he said he could take $20 off of the $110 room rate.
A man who was behind me at checkout and heard the rate they were charging me, said to me that his rate for that weekend was only $55.
Thats the last time I stay at this redroof! Terrible!

Room Tip: Don't stay here is my best tip
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Pilot825 about Lancaster Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Gandhi, General Manager at Lancaster Red Roof Inn, responded to this review
14 February 2012
Dear Pilot825,

We strive really hard to be the best in this market. I am really sorry that we fell short this time. I want to make sure I personally take care of you. Please contact me directly and I would like to make it right.
I really apologize for inconvenience you so much through out your stay. I understand you were moved quite a bit. We are renovating in the slow season and having everything spic-n-span for the up season only 1 month away. We are working hard to make sure that all items are properly addressed. We are also doing soft renovations through the property to better enhance guest stays.
I'm truly apologetic and want to make it right during your next stay.
Thanks
Dave Gandhi, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keyser, WV
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Nice Stay”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We have used this Red Roof various times when in Lancaster. The rooms are clean and the rates reasonable. It is nice that the hotel has an elevator.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by rav4mom for Lancaster
Ask rav4mom about Lancaster Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Pleasant surprise!”
3 of 5 stars Reviewed 8 February 2012 via mobile
4
people found this review helpful

I actually stayed new years eve. This was the best hotel for a couple on a budget.. I recommend booking through the red roof inn website they sometimes have better deals. Our room (101) was at the very end on the first floor away from the highway. I didn't like that the room doors were exterior facing, but it was quiet and we didn't hear any road traffic. The room was clean but the shower didn't look very clean. The sink outside the bathroom was long and fit all of my products while I got ready. Did not have the breakfast because it was over by 9.. After a late night it would have been nice to have extended breakfast hours. I would stay again.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sawright about Lancaster Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Gandhi, General Manager at Lancaster Red Roof Inn, responded to this review
10 February 2012
Dear Sawright,

Thank you so much for the positive/ critical feedback. We truly appreciate it and we will work harder to make sure everything is well taken care of next time. We take care of all our guests needs at the highest degree and make sure it is elevated to another level of hospitality. Again, I will be sure to share your review with the remainder of the staff.
Best Regards,

Dave Gandhi, GM
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Ridgeley, WV
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Wonderful Trip!”
4 of 5 stars Reviewed 7 February 2012
4
people found this review helpful

We made a trip to Lancaster to celebrate my husband's birthday and our 50th wedding anniversary. The Red Roof was a very pleasant motel with a friendly staff as well as a very clean room. The breakfast buffet had a great selection, my husband's favorite - waffles. We did speak to the manager concerning only one chair in the room. In this day many older couples travel extensively, but usually settle in their room early to prepare for the following day. A second chair would definitely be expected. The handicapped accessible facility was very good and made our trip much more enjoyable. The rain was a bit much but we cannot fault the motel for the weather.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask William T about Lancaster Red Roof Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Gandhi, General Manager at Lancaster Red Roof Inn, responded to this review
8 February 2012
Dear William T,

Thank You so much for the positive response. It is reviews as such that keeps the staff and the hotel motivated in working harder each time. We strive hard to constantly keep up with the change. We will embrace this review and share it with others as we continue to have renovations completed at the property at this time before busy season which is Mid March.
Best Regards,

Dave Gandhi, GM
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Marlton, New Jersey
2 reviews
4 helpful votes 4 helpful votes
“Each visit builds a relationship.”
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

I am a repeat customer and I appreciate being recognized and having a good relationship with the front desk.

Room Tip: If you have a dog to walk you might want to ask for a room on the pet walking side.
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jean M about Lancaster Red Roof Inn
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Additional Information about Lancaster Red Roof Inn

  • Red Roof Inn Lancaster
  • Red Roof Inn Lancaster Pa
Address: 2307 Lincoln Highway East, Lancaster, PA 17602
Price range (per night):* INR3,355 - 6,151

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