Was charged $150 for smoking in the room..lol. My wife has CF, we cant smoke. When I called hotel I was basically told with no explanation that they don't care what I say even though I have medical documentation, we were getting charged for smoking. I was then told the general manager would deal with my problem. When I asked to talk to this person I was told to call in the afternoon. So I call back in the afternoon and he isn't there till tomorrow. I paid $135 for this nice big suite as a Valentines celebration because on the real Valentines day my girl will be in surgery because of her CF. Yea but we were smoking..lol. This was a bad experience that got worse and worse. I normally stay with a different Suites Chain but decided on trying Comfort Suites, NEVER AGAIN!
- Comfort Suites Lancaster
- Lancaster Comfort Suites
