Room 219 - everything was fine, it was a nice room, seemingly clean for the price, GREAT LOCATION... In the morning after I woke up and was returning to the bed from using the bathroom I looked down at the white sheet only to see a little bug running across it. I immediately yelled, there is a bug in the bed! My friend jumped up, and we immediately identified it as a bed bug, caught it in a cup and took it to the front desk. Mike Patel, the hotel manager, acted so surprised, he came back to the room and looked around, asked me what I wanted him to do to fix it. I told him I didn't know that I was still processing everything but that I was in no way happy. I usually run all of my hotels through the bed bug registry and I regretted not doing it this time, but I book through priceline.com and typically have no problems with hotels I find on there regardless of price. Mike Patel told me that I should let him know what he can do once I figured everything out and left the room. We proceeded to gather all of our items, and put them into bags to take to the laundry mat because we knew we couldn't risk taking the bed bugs home. About 40 minutes after he left we were showering to try to feel clean, and have a knock at the door. I put on some clothes really fast, my friend through a towel around himself and in comes Mike Patel with a RAUNCHY look american indian ethnic man who looked like he just woke up, telling us that he was the exterminator and he wanted to check the room. Well they came in, looked at the bed for about 3 minutes, and again left apologizing for coming in unexpectedly while we were dressing.
We weren't bothered again until we were ready to leave. We loaded all of our belongings into garbage bags and into the car, then went down to the lobby to discuss what was going to be done to fix it. Mike Patel had no motivation to help us out what-so-ever. I explained to him that we now had to spend the rest of our day ridding ourselves of potential beg bugs in our clothing, we had wool coats which would need dry cleaned, and this was not how we intended on spending our day!! I did not go to their hotel asking for bed bugs, I went to their hotel for a nice place to sleep for the night, I could have slept in my car for the night with less strife!!! He didn't care. He stared past me, at the wall, as if he was waiting me out. I told him, that because of his hotel my day was ruined, and I had nothing better to do, I would not be leaving the property until something was figured out. He claimed he needed to call his "boss" and talk to him about it, I told him to do it, I'd wait. Then they offered to do my laundry for me, HELLO WHY AM I GOING TO HAVE YOU DO MY LAUNDRY WHEN YOU HAVE BED BUGS IN YOUR HOTEL, no, no way that was a logical solution to this. I wanted compensation for the dry cleaning, laundry mat, the ruining of my weekend get-a-way, and my refund doubled. That's not asking too much, honestly, I could have asked for reimbursement of my entire trip, including gas, the car rental, my reservations, all went to waste because of this hotel and their bed bug problem. Eventually Mike Patel reached into his pocket and handed me the cash reimbursement that I asked for, AND told me I would have my room refunded through priceline.com as well with no problem. The only good thing I can say, I was expecting a fight through priceline.com but Mr. Patel authorized it and I had no issue getting my refund.
NOW-- 9 days later, bed bug bites are showing up on my arms, hands, and neck. It takes up to 10 days for the bites to appear, and low and behold, I have bites. But not after first being scared out of my whits that the bed bugs had came into my home. I had to research it and then found out that they sometimes appear many days after it took place, which is what makes invasions hard to catch, by the time the bites show up they've already manifested in your mattress!!!!
Do yourself a favor, do not stay here. It is not worth the trouble, or being treated like you are an imbecile by the hotel staff. They lied, they were intrusive, and they had no real motivation to help us because of their problems.