This hotel is clean and the rooms are comfortable. There is a little bar and restaurant downstairs where one can order a fresh beer on tap. The restaurant is mediocre at best but there are plenty of local restaurants that I frequent instead. The fitness center is basic but has functional equipment. This is a good basic choice, nothing really special about it.

I'm a Hilton Honors Diamond member (more than 26 stays a year). This is the only property that will not allow me to check in until after 3pm and does not offer a luggage hold area. I've been to the property 3 times recently and all 3 times we had the same check in person who told me to return after 3pm. There is never acknowledgement of being a Diamond member or even that she has my HH number. There is nothing said verbally about breakfast or anything else for that matter. Breakfast wasn't as good as other Hilton properties. It should be rated less than 3 out of 5 but I'm giving the hotel the benefit of the doubt that maybe it's just the check in person.

From arranging for a pick up at the Lancaster train station, to a warm greeting at check in to getting a cab for the local mall, the front desk staff of this property was spot on efficient. AND friendly! Kim, Matt and Nick went out of their way to suggest restaurants, local crafts shops, etc.
Their warmth was backed up by a fireplace accented lobby, small restaurant (nice, standard HGI breakfast) and a busy bar. There seem to be many regular guests here and that always says a lot about their satisfaction. (there are other hotels in the area but they all seem to stay here)

The rooms are large with wireless internet access, a fridge, microwave and lot's of TV channels. You may be thankful as if you didn't drive here there is not much within walking distance. The front desk jumps at helping locate a cab, though, and makes sure you have the phone number to call in for the return trip.

All in all, a very nice property and I understand why they have so many repeat guests; with the really nice staff it does feel a bit like "home away from home."

This must have been another hotel at some point because the layout isn't typical of HGI. You have to walk a LONG way to get to your room! That being said, the rooms have been renovated, except for the heat/AC. There is no wall control and in my room it was actually a really old (and really loud) push button type. No digital readout at all so you had no idea what you would get. I was either freezing or sweating. My friend's room had the same type but hers was a bit newer and had a digital readout at least. The bathrooms are the tiniest I've ever seen in my life bar none. You had to close the door and squeeze past the toilet to get into the shower. I've been in bigger closets! Still it was clean and the beds were very comfortable. The hotel staff was very nice, especially in the restaurant. One woman remembered all of our beverage orders and this place was busy. She was great. Good place to stay unless you have trouble walking long distances or if (I hate to say this) you're a very large person.