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BEST WESTERN PREMIER Eden Resort & Suites – reviews, photos

4.0 of 5
222 Eden Road, Lancaster, PA 17601
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BEST WESTERN PREMIER Eden Resort & Suites
Ranked #2 of 38 hotels in Lancaster
4.5 of 5 stars 1067 Reviews
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1,067 reviews from our community

What travellers say about this hotel
  • Indoor pool(70)
  • Very nice(31)
  • Breakfast buffet(21)
  • Would highly recommend(20)
  • Dutch wonderland(19)
  • Friendly and helpful(17)
  • Sunday brunch(17)
  • Flat screen TV(14)
  • Great time(14)
  • Amish country(10)
Traveller rating
    800
    176
    39
    36
    16
Only show reviews for Family (540) | Couples (241) | Business (103)
Date Rating
Carlisle, Pennsylvania, United States
2 reviews
1 helpful vote 1 helpful vote
“The only place we ever stay, the best!”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

My husband and I have been coming her for 6 years and it only gets better! We try to come here at least once a year for a few days just to get away and we love it. The place is beautiful, very clean and the staff is the best. We ate at Garfields and our server, Angie, was the greatest!!! We recommend the Eden Resort to all our friends and even give our older children overnights as christmas presents. They love it. We will continue to come back here for years to come.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
College Park, Maryland, United States
2 reviews
3 helpful votes 3 helpful votes
“the best hotel in Lancaster”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

i have stayed at the eden many times,and it s really my only choice,it is great.the staff is wonderful,Virginia A is awesome,she will do everything possible to make your stay the best

Room Tip: all the rooms are great but i would recommend the villas,they are excellent
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Senior Contributor
30 reviews 30 reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“Just okay.”
3 of 5 stars Reviewed 6 February 2012

This was a pretty good hotel and deal. The pool was huge, there was a work-out room with showers etc. There was a large wasp in the ladies bathroom so I left quickly and informed the lifeguard. She informed management and they came to take care of it. They saw the wasp (it was HUGE) - but said it was now dead in the lamp structure. I wasn't about to go back in to check. My husband thought the pool was dirty. it's a very large indoor pool for a hotel - so I think it's a draw and it was extremely busy. I did not put my head under and kept telling my kids not to swallow any water!

The room was comfortable and clean. It really wasn't a bad stay at all but I doubt we will go back because my husband was turned off by the pool. Even though it was a good deal - the Steamboat had a better deal and we think we will try it next time (even though it has a smaller pool) *Yes...we are all about the pools!

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mark Clossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
8 February 2012
Dear Special Guest,

Thank you for your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites in Lancaster, Pennsylvania. I was disappointed to read your comments regarding our indoor pool.

In September 2010 we completely refurbished the entire indoor pool including the bottom pool surface. Perhaps you did not like the color we selected. Our chemicals are checked several times a day and offer the safest and cleanest water possible. Each week, we contract with a third party to measure and monitor our results as well. Our indoor pool water is both a salt and chlorine mixture for your information.

I apologize for any inconvenience you and your family encountered and not exceeding your expectations. I hope you will consider staying with us again and utilize our outdoor pool as well and "Kids Zone" recreational area. Our Manager On Duty is also available twenty four hours per day by dialing -0- and is happy to assist with any concern or questions you may have.

Thank you most of all for choosing the Best Western Premier Eden Resort and Suites and being our guest. Please contact me directly if I can be of further assistance.

Sincerely,

Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collegeville, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Exceeded Expectations”
5 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

I hadn't been here in several years, but always enjoyed my visits. This time however, WOW, it was incredible. It seemed like every inch of the hotel had been remodeled. It was exceptionally clean and well kept. The staff was fantastic. We will be back!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Girlfriends Getaway”
5 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

We were a group of 6 girlfriends who get away for a weekend of fun and scrapbooking once a year. The Eden Resort was perfect for us, especially the price! We booked one of the two bedroom villas which was huge! We loved having the very well-equipped kitchen, the fireplace, the large bedrooms, great bathrooms, including a 1/2 bath downstairs. The dining room table was very large with 6 chairs and several of us were able to use that for scrapbooking. We also had plenty of room to set up two tables we brought with us. We were a little nervous when we saw how close we were to the highway, but we did not hear it at all.

We also booked the two bedroom queen suite, which had plenty of room for 3 people. It would have been fine for 4, but the bathroom for 4 women would have been a little tight.

Everything was very clean and well cared for. We had to call once for dishwasher detergent and they came very quickly.

One of our group went to the exercise room and said it was small with older equipment. Another in our group swam and said it was fine, but it is not a lap pool.

Overall, it was a great weekend and we will definitely be back.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN PREMIER Eden Resort & Suites

  • Best Western Lancaster
  • Best Western Eden Hotel
  • Lancaster Best Western
Address: 222 Eden Road, Lancaster, PA 17601
Price range (per night):* INR6,822 - 12,470

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