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Super 8 Motel Kutztown – reviews, photos

2.0 of 5
2160 Golden Key Rd, Kutztown, PA 19530-8526
Hotel amenities
Super 8 Motel Kutztown
Super 8 Motel Kutztown
Super 8 Motel Kutztown
Super 8 Motel Kutztown
Super 8 Motel Kutztown
Super 8 Motel Kutztown
Ranked #1 of 1 hotels in Kutztown
3.0 of 5 stars 19 Reviews
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19 reviews from our community

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Date Rating
Broken Arrow, Oklahoma
Top Contributor
97 reviews 97 reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
“Avoid This Super 8 - It Isn't Super At All!”
1 of 5 stars Reviewed 29 September 2011
4
people found this review helpful

My wife and I were on the road and decided to stop for the night. We looked up this Super 8 on the internet and then checked on TripAdvisor. After reading the reviews, we figured that the place had been renovated and decided to take a chance. We placed a reservation about an hour before arriving.

Upon arriving, we found the parking lot was poorly lit. We went in to register and saw that the hotel had a TripAdvisor decal on the window. After check-in and getting the internet password, we went to the room. Not only did the wireless internet not work, the evening person at the hotel was rude when I called for help. Of course, she blamed the computers that my wife and I each have (our computers had no problem at the other 4 hotels on the trip). Also during the call for internet help, the evening clerk then harassed me about 2 people being in the room (I made a reservation for 2 people). She stated "You lied to me!" and started harassing me about paying a higher rate. She finally realized that she had me confused with another room, but she did not apologize. Had it not been so late, we would have left over the rudeness at that time.

We stayed to discover: 1. Cobwebs in the room. 2. Substantial mold in the shower. 3. A toilet that didn't flush properly. 4. Very thin ceiling between us and the second floor (which I also saw from the missing ceiling tile in the hall ceiling) that forced us to endure noise all night. 5. The water in the shower was not clear as water should be. 6. The air conditioning unit had a massive dust bunny in it and had some liquid spilled on the vents. 7. Filthy microwave. 8. The ice machine was 4 feet from our door - very noisy. 9. The washer and dryer was 7 feet from our door. 10. The parking lot is poorly lit and would be an easy target for thieves. If you have the misfortune to stay here, remove everything out of your car. 11. Stale pastries at the breakfast offering.

While I am angry at the treatment that I received, I really do wish to help other avoid staying at this overpriced, dirty hotel that has rude staff. Please trust my horrible experience at this hotel to steer you from staying here. We paid about $75 for this terrible room (which is high for a Super 8). The staff at this hotel are simply interested in squeezing as much profit from this hotel with minimal to no service. AVOID!!!

Room Tip: Go to a different hotel.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask AlphaRam about Super 8 Motel Kutztown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sdhqsm, Manager at Super 8 Motel Kutztown, responded to this review
7 October 2011
dear sir/madam

First of all thank you very much for giving us an opportunity to serve you on 9/29/11. We, at Super 8 Allentown West / Kutztown, Pa work hard everyday to make our guests’ stay the most comfortable. We are grateful to our guests, like you, for their patronage. We take pride in being able to providing our guests with the most comfortable stay with the most competitive price. However, sometimes some events happen which are out of our control. Such events hamper us from providing the best possible service.

We apologize for the internet connection malfunction during your last stay with us on the above mentioned date. We regret that due to that we could not provide you the best service possible. However, as a sign of apology we offer you 20% discount off our rack rate when next time you stay with us. Please mention this letter when you book the room next time with us. In order to be able to give you the discount, please call the property to book the room. Please also present this letter at the time of check-in.

We cannot undo what has happened but we strongly believe that you will provide us with another opportunity to serve you. Please do not hesitate to call me on 610-285-4880 should you need any assistance in the matter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Adequate”
3 of 5 stars Reviewed 20 September 2011
2
people found this review helpful

If you need a place to stay that is close to Kutztown University this is it. It'll do for the night.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mcquadegang about Super 8 Motel Kutztown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sdhqsm, Manager at Super 8 Motel Kutztown, responded to this review
7 October 2011
dear sir/ madam
we are at super 8 kutztown , pa thank you for your comment this comment is very helpful to us .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Top Contributor
57 reviews 57 reviews
Reviews in 30 cities Reviews in 30 cities
111 helpful votes 111 helpful votes
“Decent night's stay”
3 of 5 stars Reviewed 11 July 2011
1
person found this review helpful

The inn was a bit overpriced, but it was a decent inn and on a par with most Super 8 motels I have stayed at. Everything in the room was clean, in working condition, and orderly. There was free Wi-Fi. Breakfast was typical for Super 8 motels throughout the country: coffee, cereal, and bagels (strictly continental, not the hot breakfast as some motels provide).

Room Tip: Book online for the best rate if you expect to stay at Super 8.
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  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask karoleigh about Super 8 Motel Kutztown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisburg, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Basic but adequate”
4 of 5 stars Reviewed 18 May 2011
2
people found this review helpful

My husband and I wanted to see Crystal Cave, and just relax for a weekend. This was the closest and cheapest motel. The room was clean, the bed very comfortable, there was a big flat screen tv, a coffee pot, microwave and refrigerator! The front desk people were very nice. Continental breakfast was coffee, tea, orange and apple juice, Cheerios, Cocoa Puffs, also bagels with cream cheese and muffins. I also found out the juice was available all day long! Be warned, the motel is in the middle of nowhere. There are 2 places to eat - the gas station, or an Italian restaurant which is actually right across the street. The restaurant serves hefty portions at unbelievably low prices. Both nights my husband and I shared a single dinner and couldn't possibly have eaten dessert! We did travel down the highway a ways and found a shopping area, where we picked up some frozen dinners and yogurt, which worked out very well for lunches. Oh, and by the way, you might want to bring your own shampoo and conditioner. They provide one small bottle of generic shampoo. There is an iron and blow-dryer, but for some reason, nowhere at all to hang clothes. We went casual, so this was not a problem for us. The area is far enough away from the highways to be quiet and peaceful. All in all, we enjoyed our stay there very much.

Room Tip: Use whatever discounts you have. No view, really.
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mjwettoes about Super 8 Motel Kutztown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern New Jersey
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Go to another exit!”
2 of 5 stars Reviewed 28 August 2010
2
people found this review helpful

I stayed here on the weekend because all the other motels were booked. I paid $85. I think that is a rip off for Super 8. The rooms are "Renov8ed" but they are still dirty with hair on the beds. The cont. breakfast had make your own waffles, cereal and gas station donuts. Make the 20 minute drive to Allentown if you can.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelingTyTy about Super 8 Motel Kutztown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Super 8 Motel Kutztown

  • Super 8 Kutztown
  • Super Eight Kutztown
  • Kutztown Super Eight
  • Kutztown Super 8
Address: 2160 Golden Key Rd, Kutztown, PA 19530-8526
Price range (per night):* INR3,467 - 4,641

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