First the positive - the staff. Absolutely everyone (front desk, cleaning, restaurant staff) was really fantastic. Friendly, professional, helpful, etc. Someone is doing a good job there. Others have commented already on the sad sack appearance of the place, and unfortunately this is pretty accurate. Now they are in the middle of rennovations. Well, actually they're adding a casino, but hopefully this will extend to the rooms later. We stayed there on a 'romance getaway' package in one of the fantasy suites. While the decor design was fantastic, I don't think ANYTHING has been replaced since this place was built. The bath fixtures looked like they were picked up at Home Depot in 1987. The upholstry was old and fading. Everything was clean however - I think the staff is doing their best to make up for whatever cheapskate is responsible for the deplorable condition. Another negative for the 'romace' package was the nicer restaurant was closed for rennovation and we had to eat in what was clearly the business traveler too tired to head over to the KOP mall place. Food was OK, waitress was fantastic, but not even a little romantic.Despite all this, we had a good time anyway. The fantasy suites are somewhat unique - it was a lot of fun to stay someplace like this that's basically a business hotel. We live in the area and this was strictly a fun night away - headed over to the mall the next day for some Christmas shopping. Will probably do this again next year if we can work it out, but I might head over to KOP for dinner and skip that part of the package (breakfast was fine BTW).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC