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Courtyard by Marriott Valley Forge – reviews, photos

1100 Drummers Lane, Wayne, King of Prussia, PA 19087
Hotel amenities
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3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    8
    13
    9
    4
    0
Date Rating
Alexandria, Virginia
1 review
“poor guest service”
2 of 5 stars Reviewed 15 December 2010

We checked in around 11pm on Thursday night, Dec 9th and when we walked in, it immediately seemed like we were bothering the front desk agent by asking him to check us in. Not a very warm and inviting experience right off the bat.
My boyfriend and I were in town to visit family and took Friday, Dec 10th off from work to sleep in and go shopping at King of Prussia Mall. We were rudely awakened @ 6am by a fire alarm and had to evacuate the building. It was 20 degrees outside and we were forced to stay/sleep in our cars until the alarm turned off @ 7:20am. We were cold, tired, and forced out of our room on a morning we were looking forward to sleeping in and enjoying a day off from work.
After the alarm went off we returned to our rooms until we checked out just before noon. Upon checkout, I went to the front desk staff to return the room key cards, make sure my Marriott rewards number was on my reservation and to inquire about the fire alarm. When I asked the front desk agent about the fire alarm, she told me the cause for the fire alarm, and that was it. I mentioned to her how inconvenient it was for my boyfriend and I to have to spend almost an hour and a half outside in the freezing cold in our car at 6am, (even though, of course, it wasn't her fault), but all she did was look at me. She did not apologize, did not offer any kind of assistance for our inconvenience, nor did she act like she even cared.
I worked as a guest service agent at a hotel in downtown Philadelphia in 2009/early 2010 and if this had happened during my shift at the hotel, I would have obviously offered my sincerest apologies, and asked if we could do anything to accommodate the guest for their inconvenience. Now, I wouldn't have asked for my room to be comp'd, however, any kind of care, concern, or a simple apology from ANY staff member at the Courtyard Marriott would have been greatly appreciated.
Additionally, I do travel for business as well as pleasure, and Marriott has a lot of making up to do before I decide to stay at another Marriott property in the near future. Thank you for your attention and hope you can train your guest service staff properly for matters such as these in the future.

  • Stayed December 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LCphilly2 about Courtyard by Marriott Valley Forge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Thank goodness the location is great”
3 of 5 stars Reviewed 2 December 2010
1
person found this review helpful

The hotel is worn. The bed and pillows were comfy, but I don't want to overstate anything. It needs an overhaul. But the location is perfect, free internet. The bathroom area was very tired.

  • Stayed December 2010, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JimXu about Courtyard by Marriott Valley Forge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wildwood, New Jersey
Senior Contributor
41 reviews 41 reviews
Reviews in 21 cities Reviews in 21 cities
130 helpful votes 130 helpful votes
“Needs some attention”
3 of 5 stars Reviewed 9 October 2010
2
people found this review helpful

We have stayed at this Courtyard periodically over the past 15 years, and it appears somewhat worse for wear. There was mildew at the base of the shower curtain, peeling paint on the ceiling over the shower, and the hot tub was closed for repairs. The TV was parallel to the bed, rather than facing it, which required us to view it from uncomfortable angles. The bed was comfortable, the location was convenient, and the walls were relatively soundproof. But there is just no excuse for mildew and peeling paint in a Marriott property.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GHartley about Courtyard by Marriott Valley Forge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Nice hotel in a great location”
4 of 5 stars Reviewed 14 June 2010

My husband and I recently spent two nights here as part of our anniversary weekend getaway. The property was nice and in a great location. Only 2 minutes from the King of Prussia Mall and about five minutes to Valley Forge. We had a room on the second floor, there is only one elevator in the hotel, but we took the stairs a lot which we only had to go one to two floors so that was not bad at all. The room was very clean.

My only complaints is that the A/C never seemed to get cool enough in our room. It said it was 67 degrees but I was still too warm to sleep. If staying here again I would ask for a room that overlooks the courtyard because those rooms were all furnished with a table and chairs. Our room which faced out which was on the second floor had no balcony furniture provided.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jewildasin
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“No Rest”
3 of 5 stars Reviewed 23 April 2010

Hotel was just minutes from the mall and the school where we had business.
We reserved 20 rooms, and I would say half were happy and half were not.
I was on the was not happy side.
Walls are thin, constantly heard everyone in the halls and the room next to us.
I thought at times they were coming in our room as other room doors banged.
I could hear every word the couple said next door (they were not with the group we brought).
I had room 235, on the outside ring of rooms and closest to the highway.
So sleep was out of the question, non-stop highway traffic !!!!!!!!
Rooms were clean, bed was ok, pillows sucked.
Pool was small, very over-chlorinated !!!!!!!!!!!

Personally I wouldnt stay here again, for 109.00 a nt, I want a place where I could get some peace and quite and some rest. Which I did not get here.

  • Stayed April 2010
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Courtyard by Marriott Valley Forge Also Known As

  • Marriott King Of Prussia
  • Courtyard King Of Prussia
  • Courtyard Hotel Valley Forge
  • King Of Prussia Marriott
  • King Of Prussia Courtyard
Address: 1100 Drummers Lane, Wayne, King of Prussia, PA 19087

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