I arrived a day earlier than my reservation stated, so the room charge was $20 higher than I had been quoted. The night manager stated that she didn't have the authority to change it. Since it was eight o'clock at night, and I didn't feel like hunting for another hotel, I took it. Okay, so far it's all on me. But it wasn't my idea of great customer service.
however, the bed was a cheap one and I had difficulty sleeping. The blanket was quite thin. Breakfast was the best part of this whole deal.
I go to King Of Prussion twice a year for two nights each trip, however I won't be returning. They got their $20, however, it cost them about $400 a year for the next ten years. Not a big impact, perhaps, but my choice.
- Best Western King Of Prussia
- King Of Prussia Best Western
