I initially wrote a review for "The Inn at Jim Thorpe" because I thought it was all one establishment. I was wrong and am glad to have the chance to amend my thoughts. My initial review was written the night before I thought I was going to check out. I was forced by circumstance to stay a full week. My review was accurate and I made every attempt to be reasonable. When I checked out, I was asked how the stay was and I told them the truth. There were many issues. The largest seemed to come from miscommunications with the manager (inn keeper) and my company. To begin with, I called the morning I was to arrive to make sure they had the reservation and my room would be ready. I told them that I would likely not be checking in until around 9pm ("plus or minus", I said). I arrived a bit after that (approx. 9:15PM) and was told that they gave my room to another person. The reason I was given was that the person had a name that sounded like mine. It was explained to me that I would need to check out of the room they had for me for the night and check back into the correct room the next day. They had no luggage cart available and no staff to assist with unpacking. As I was at that "hotel" for an extended 3 month stay, I had much with me that I needed to unpack. The woman who made the mistake which caused me the trouble then suggested that I leave some of the stuff in the car overnight. I explained that there was a lot of stuff, that it was valuable and that I was not comfortable leaving it in my car overnight. She told me that the Inn would not be responsible for theft of items from my car (even though it was completely the Inn's fault my stuff had to stay in the car). She did show up at the Broadway House and insisted on carrying two bags up for me; I was told later that this was how I was compensated for the trouble. I am unsure of what else the compensation could have been. They did shift schedules to put me in a larger room (instead of the glorified closet I was initially booked in), but I call that simply customer service and something that should have been done anyway.My company was told I would have kitchen access and this never happened. The rooms have a bed, a bath , a TV and that is it. No microwave and no refrigerator. During the week, I slept very poorly. The man who maintains the house lived above me and had a very heavy style of walking. His thumping woke me 9 times (Yes, I counted)! When I checked out and answered the clerks question ("how was your stay?"), the inn keeper was brought out to talk with me. He listened to what I said about the manager of the house. In no way did he take responsibility for how poor my stay was. In fact, I was reprimanded extensively for posting my initial review on TripAdvisor, even though he admitted to not reading it. My initial review really was not overly negative. He also reprimanded me for the communication errors, which I had nothing to do with. There was no apology. This establishment is NOT APPROPRIATE FOR LONG-TERM STAYS and it should not have been offered as such. I am not sure how these issues were my fault and so I am really shocked I had to sit there and be yelled at and corrected in the middle of the lobby by the manager. The staff can spend the rest of their lives pretending they are right, I don't care. I won't stay there again and I don't recommend it.
Room Tip: Drive the 13 extra miles and stay at COUNTRY INN & SUITES.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC