I was participating in the Central Coast half marathon in Nov, as many hotels were booked I found this and thought it looked ok online. Not quite the same in person, side of the highway motel, sort of rundown but room was big and really I just needed to get a good night's sleep.
We checked in at 4pm and I went to take a shower at 6pm. After 10 minutes of running the ice cold shower, I called the front desk to ask if there was a problem and was informed that someone was on their way to fix it.
At 8pm, I tried again thinking the problem was resolved and still not hot water. Called again and was told the hot water was out to half the hotel and wouldn't be fixed until Monday. When I explained that this was a problem for me as I needed a shower, I was told that there was nothing they could do and no other rooms were available.
I asked what sort of compensation they were offering and she said I could have a late check-out. Considering I was planning to leave the hotel at 5am for the race, this wouldn't help, so then she said I could get a free breakfast-again no help as the breakfast wouldn't be served at 5am when I was leaving. I asked that we receive a partial refund and she said she would have to speak to management and get back to me.
An hour later, we got a knock on the door and were told that they would take $25 off our room, not really an acceptable offer, which we told him and he said " Well that's all your gonna get," and when we asked why, he just kept repeating, "I can't go there, I can't go there." What does that even mean? We explained we just needed a good sleep and a shower before the race, and couldn't he do better than a $25 on a $175 room with no hot water? And his response was, "The next time you come back, we'll definitely take care of you." Yeah right!
It came out in conversation that they were aware of the problem when we checked in at 4pm but didn't happen to tell us this. Eventually he got heated and said, "Well if you can find a different hotel right now, I'll give you your full money back," not expecting that we'd be able to as the whole town was busy for the race. So at 9pm and a few phone calls later, we found something, packed up and got the hell out of there, just on principle! When we came down to get our refund, he was clearly surprised and miffed we were leaving-ha!
Don't expect much if you book here--except extremely rude and unhelpful staff!
- Forresters Beach
