Our stay didn't start well when an email I sent before our stay was never responded to and seemingly ignored!
We stayed in a two bedroom unit. It was set up really well with a great layout. Our kids were able to get up early and go into the living room and watch tv without waking us up. We found the sound proofing quite good. The beds were comfortable and the cooling adequate. It was fine for us but the days were warm but not boiling hot. I am not sure how the bedrooms would go with only fans in the real heat!
The pool and tennis courts were great, and you can have a BBQ right beside the pool. The spa was warm but the jets were not working (and hadn't been for a couple of days I was told). As the reception was closed for a public holiday (!!!) we couldn't tell them about it.
While we thought the layout of the units were good we were very disappointed with the state of the bathrooms. For around $300 a night I would not expect a bathroom with a constantly dripping tap that could not be turned off (and could not be reported as reception was closed), nor would I expect water damaged vanities or chipped and cracked tiles and other tiles that were simply coming off the walls. I was also concerned about the mould in the grout and the water that leaked under the shower half way across the ensuite floor. This is all before I mention the dated bathroom style which looks to be out of the 80s. I am told that not all units are like this and that some have been renovated but this made me more disappointed as we were paying the same for substandard accommodation.
I also think when you pay so much for an extra roll away bed that it should be made up ready.
This property has so much potential but I will not be returning to this property before all units are renovated or there is varied room prices based on the whether the rooms are fully renovated or not.
