“Great location and price. Bathrooms need refurbishing”
Worried about your alarm clock not working and sleeping past the check out time? Don't.
In all of my years travelling and staying at different motels/hotel/B'n'B's around the world, I have NEVER seen or heard anything like this. At 9.30am, thirty minutes prior to checkout time, the owner had his leaf blower all rev'd up outside each of the rooms as he walked along as we listened to him mutter to himself that it was a waste of time because of the parked cars. If I could have made myself heard he would have heard me say 'Mate, these are your clients cars and some of them AREN'T checking out today.'
At approximately, 9.45am we saw and heard the owner pounding on the door of one of the rooms, yelling '10am is the checkout time'. I am sure the occupants appreciated the reminder.
The room was reasonably spacious and clean but the bathroom of the room we stayed in, is in some urgent need of refurbishing. The bed was comfortable even though there were springs hanging out one side and the wooden bed frame caused a few bruises on knees etc. All of the rooms are set back from the Pacific Highway and there isn't much traffic noise. The TV reception was not the best with some of the stations fading in and out. Perhaps that is normal in that part of Belmont.? And only 'free to air' channels are available.
The motel is conveniently located within a short travelling distance from the various beaches and is reasonably priced. Would we stay there again? Probably not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 December 2009
Thankyou for your comments relating to your stay. We always appreciate feedback even if the comments aren’t as positive as we would like as it lets us know how we are performing and in which areas we can improve. I have addressed some of your concerns below.
With regards to the TV reception, we have checked and found that all channels in all rooms are present and correctly tuned including the Foxtel channels. If you saw my Foxtel bill each month, you would understand that I would be concerned and would also want to be informed if there was a problem. During the check-in process, we specifically encourage guests to contact reception if they have any needs or concerns so we can address them during your stay.
We take onboard your comments with regards to the checkout time. As a motel owner and operator, no matter what we do always seems to be wrong when it comes to check-in and checkout times. A guest that sleeps in is usually upset when we apply a late checkout fee to the bill but is happy for us to pay Room Attendants to wait for them to go.
I apologise for the blower noise, but I am sure you can understand that being Christmas Eve that we would want the property to be presented at its best for the guest arrivals which are always prior to the published check-in times.
It is always hard to address concerns of Guests when they choose the anonymous forum of a website to air a grievance after their stay. Could I please ask that next time something is not to your satisfaction that you at least contact whichever property it is and give them a chance to fix whatever is wrong.
Lastly, can you please contact us, even by anonymous phone call and let us know which bed has the exposed springs. A safety issue such as this is very important to us and we have checked all mattresses and are unable to find any defects.
Thankyou again for your comments. We urge you to return to our property so you can hopefully leave next time feeling better about your stay.
Kind regards,
Jane.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC