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Quality Hotel Wembley – reviews, photos

3.0 of 5
Empire Way, Wembley HA9 0NN, England
Hotel amenities
Quality Hotel Wembley
Ranked #4 of 8 hotels in Wembley
3.0 of 5 stars 204 Reviews
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204 reviews from our community

What travellers say about this hotel
  • Continental breakfast(10)
  • Very good(7)
  • Car park(6)
  • Tube station(4)
  • Double room(4)
  • Reception staff(4)
  • Premier Inn(4)
  • HOT WATER(3)
  • Full english(3)
Traveller rating
    14
    53
    68
    35
    34
Only show reviews for Family (38) | Couples (49) | Business (15)
Date Rating
Broxbourne
Contributor
16 reviews 16 reviews
Reviews in 16 cities Reviews in 16 cities
77 helpful votes 77 helpful votes
“OK”
3 of 5 stars Reviewed 11 February 2012

Stayed for one night in january. Booked on line, arrived and booking not found had to wait whilst it was. Room OK, freezing cold as NO heating was put on, had the other half not known what to do we would have frozen! Shower over bath was lethel once had a curtain now a glass screen that opened outwards onto vanity unit all of 2 inches, couldn't turn shower on had to get reception to come and sort it, he (fully clothed) had to get into the bath to dislodge the shower tap (very stiff). No shower mat need to take own. Went to go out for our evening and had to call again for someone to sort out the safe, it was locked in the open position and had to be reset. They knew we were coming, why were these things not addressed before arrival. Cost £49. bed only. Bed comfy but building works next door started at 7.30am Saturday morning. Ok if you are attending a function and don't want to drive home, but give yourself plenty of time to check in!

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask the odd couple about Quality Hotel Wembley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crewe, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“worse hotel i have ever been in”
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I travelled 3 hours on a sunday night to this hotel to be rudely told that they have no confermation of my stay so after some controversy they agreed that after reading their e-mails that i had booked.In the morning i got up forgetting about the previous night looking forward to an english breakfast where i was told that it would be 6 pound for upgrade to full english i paid this and wish i hadnt deep fried sausages hard bacon and awfull eggs the day after i tried the continental breakfast that is included in the price ,well no wonder its included it was just cheese ,bread yoghurt and fruit cocktail out of the tin.
After my experience of this place i drew the conclusion that if it wasnt for wembley stadiun this hotel would get no custom at all you have been warned keep away better off at the premier inn.

Room Tip: Just dont bother go elsewhere
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  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask andyg611 about Quality Hotel Wembley
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“Perfectly adequate, good value for location”
3 of 5 stars Reviewed 28 January 2012

We had one night in a double room. The receptionist was polite and helpful. We asked for a late check out and it was granted. The room was ok, everything you'd expect including tea making facility, iron, safe. No fridge though. Bed reasonably comfortable. We didn't bother with the rather expensive breakfast, but all in all were quite content this hotel was perfectly adequate for our requirements and bearing in mind what we paid.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tim N about Quality Hotel Wembley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Expensive for what is on offer”
3 of 5 stars Reviewed 22 January 2012

Stayed here for two nights! Although the hotel was clean and rooms spacious i feel the hotel is let down by its staff who are unwelcoming, unhelpful and look like they would rather be anywhere else but there!!
On our first night after checking in where the man on reception just handed us our room key without uttering a single word to us or telling us in what direction or floor our room was on we decided to have a drink in the bar and eat inthere restaraunt. Well the experience of the bar staff was pretty much the same as our first encounter and although the food was nice i had a salad whilst my partner had fish and chips including 1 lemonade and 2 beers the bill came to almost £50!
Included in the price of our room was a continental breakfast which was below average and the full english on offer was going to be £6 extra each so after a yogurt each we left for our day out needless to say we ate elsewhere from then on! Although can i just add the staff in the restaraunt are by far more pleasent!
Moral of the story is its expensive for what we paid would expect full english breakfast to be included, staff in serious need of some customer service training, rooms basic but clean and large, and the positioning of the hotel is ideal! Hope this helps anyone looking to stay in london

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Danniandben about Quality Hotel Wembley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Sad Looking Hotel!”
3 of 5 stars Reviewed 18 January 2012

Had a two night stay over New Year. The front of the hotel looks very sad indeed, so many of the rooms had broken window panes, sellotaped together. However, once inside it is not too bad. Restaurant is lovely and the food was very good. Our room, although it did have a sellotaped window, was very big and the beds very comfy. The room was on the front and over the car park and main road. Very noisy. The rooms really need double glazing. I think as I was part of an organised trip it was fine but I dont think I would ever book it as a individual.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask maggsie49 about Quality Hotel Wembley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityHotelWembley, Director of Sales at Quality Hotel Wembley, responded to this review
13 March 2012
The guest refers to cellotape holding the windows together! There is a darkened film that covers the windows for privacy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Quality Hotel Wembley

  • Quality Inn London
  • Quality Hotel London
Address: Empire Way, Wembley HA9 0NN, England
Price range (per night):* INR7,102 - 31,539

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