Stayed in the Hilton Wembley Plaza with my children when we went to see Olly Murs. Booked a triple room including breakfast. On arrival I was not greeted as a Hilton Honors member and was not given the option to set up a room charge account. Went up to the room to drop off our things and was disappointed that even though it had 3 beads 2 were right next to each other with no bedside table for one. It was also really close to the window and it was very cold. The heating system, like a lot of things looks quite old and there was no way to adjust the temperature so room was cold. After the concert we decided to order room service only then to find out as the charge to room had not been set up I would have to go down and pay, even then they got the order wrong. Breakfast the next day was as expected, good quality food and plenty of it. The staff were friendly and courteous. On check out the receptionist managed to deal with me only by uttering a couple of words, so not particularly friendly of polite. All in all this is quite an expensive hotel due to its location and they probably get away with bad service and not re-firbing it because of this. Hopefully they will invest some money in it as a sister hotel is opening nearby so will become competition.
- Hilton International Wembley
