We stayed here on a Saturday night to attend an event locally, we had a lovely room, on the river, and road side, but the windows on the second floor are small and it was very quiet. The bathroom was basic, but in need of updating with stained grouting and weak shower, their cleaning is OK in the middle of the floor, but weak in the corners. Our biggest issue was Sunday morning breakfast, ends 10.00am, we arrived within a couple of minutes of 10.00am to be told the kitchen was closed. The restaurant was empty, but every table was dirty, we were looking for somewhere to sit. One member of staff said he would ask the chef when we pleaded, but the chef said no, and they proceeded to explain that I did not realise how busy they got at Sunday lunchtimes. It was sooooooo disappointing, my son had some cereal, and while we were sitting there at 10.15am the only other person in the restaurant received a cooked breakfast, which meant that the Chef was actively cooking a breakfast, when our request for an additional two breakfasts, was made. Some of the staff were lovely but some were rude. On checking out I asked them to take the charge for two breakfasts off my bill which they did. The girl was very apologetic, they could not serve everyone at 10.05. The restaurant was empty except for one person, but I explained that although I was polite, they clearly did not understand the meaning of hospitality, they had prioritised their lunch business over my breakfast, when I had paid for one of thier executive rooms. I will not be staying here again, it is a pub, the food I got was good, but they dont offer the service in line with the prices they are charging.

A very nice hotel. A bit high on the price but this is only in comparison to what one might get in the US. Small room but clean and comfy. Free wifi helps. Service staff very friendly and helpful. We booked a 'double' since our son was planning to fly in from Chicago and join us for 4 nites of our stay. Even though the picture on the web site showed 2 beds, a double really means a double bed. When we asked for a cot/sofabed the manager said no and that we would need to book a second room as it is a fire code issue. As we were looking to change properties, he offered another room (of the same size!) that he could get a sofabed opened up and was going to only charge us another 30 pounds a nite! At that point we were too tired to argue anymore and just took on the cost. At least he had a bed. Otherwise, the service was fine. Convenient location with a bus stop to town directly in front of the hotel. A quick five minute walk to the Strawberry Hill train station too get into Central London too,.

We stayed here on a foggy day when flights in and out of Heathrow were severely disrupted. When the airport is operating normally, you're right under the flight path and earplugs will be essential for a good night's sleep! Nice comfortable and spacious room and reasonable breakfast - though I suspect the pale, limp bacon was microwaved. Much better to grill it nice and crispy. Pleasant bar and lounge areas with a good menu - although we ate in Twickenham. Short walk into Twickenham and plenty of parking at the hotel. I was very impressed to notice a young man with learning difficulties assisting with clearing dining tables at breakfast - the sign of an excellent employer in my view!

I stayed here with work as we were filming just around the corner and I was really impressed.

It bridged the gap between budget and luxury hotel – it had a premier inn feel, but in a boutique way.

The rooms were well presented and clean (although I did find a spider in mine). And the free toiletries were great. It felt quite luxurious for the price (I think we’d paid about £80 - £90 for it), but I might have felt ripped off if I’d have paid £120 upwards.

Breakfast was lovely to have in the glass seating area, although they were very slow providing toast, and we were in a rush so that wasn’t great. If breakfast is included in the price (as ours was) then I would definitely have it, but otherwise it isn’t worth paying the extra for, as it is really overpriced.

Comfy beds, quiet rooms, generally very impressed.