I stayed at this hotel for 2 nights for a meeting. The check in staff were really really friendly and efficient as were the meeting room reception staff. Very professional and efficient.
Another positive is the Zen Chinese restaurant. The food is very good indeed. This is in stark contrast to the food experience outside the Zen restaurant where the food can be optimistically described as average! I ate in the Italian restaurant for lunch - OK but very "ho hum" (staff are great though).
I also had room service and this gave me the title of this review. I asked where the salt was on my tray to be told that "the kitchen had run out of salt"!!! I am assuming that was untrue because I cant imagine a professional kitchen running out of pretty basic seasoning but it did mean that the person delivering the room service food didnt have to come back a second time which is, I assume, the motivation for saying this. If this is the case then I think it is silly to lie to your guests.
The rooms are fine but basic. I stayed in this hotel perhaps 20 years ago and I dont think it has changed much since. With the number of people passing through an airport hotel, it kind of shows.
Internet arrangements are expensive and unrelaible in my experience.
So, in conclusion, the hotel is OK if you are staying one night - I would only eat in the Chinese restaurant though.
- Hilton Hotel Hounslow
- Hilton Hounslow
- Hounslow Hilton
