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Hilton London Heathrow Airport – reviews, photos

4.0 of 5
Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
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Hilton London Heathrow Airport
Hilton London Heathrow Airport
Hilton London Heathrow Airport
Hilton London Heathrow Airport
Hilton London Heathrow Airport
Hilton London Heathrow Airport
Ranked #6 of 18 hotels in Hounslow
3.5 of 5 stars 697 Reviews
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697 reviews from our community

What travellers say about this hotel
  • Executive Lounge(18)
  • Covered walkway(13)
  • Early morning flight(10)
  • Short walk(8)
  • Very comfortable(7)
  • Room service(7)
  • Other terminals(7)
  • Free shuttle(6)
  • Good night(6)
  • Ground floor(6)
Traveller rating
    165
    260
    148
    80
    44
Only show reviews for Family (64) | Couples (227) | Business (222)
Date Rating
West Sussex
Senior Contributor
27 reviews 27 reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
“That is a first!”
3 of 5 stars Reviewed 10 February 2012

I stayed at this hotel for 2 nights for a meeting. The check in staff were really really friendly and efficient as were the meeting room reception staff. Very professional and efficient.

Another positive is the Zen Chinese restaurant. The food is very good indeed. This is in stark contrast to the food experience outside the Zen restaurant where the food can be optimistically described as average! I ate in the Italian restaurant for lunch - OK but very "ho hum" (staff are great though).

I also had room service and this gave me the title of this review. I asked where the salt was on my tray to be told that "the kitchen had run out of salt"!!! I am assuming that was untrue because I cant imagine a professional kitchen running out of pretty basic seasoning but it did mean that the person delivering the room service food didnt have to come back a second time which is, I assume, the motivation for saying this. If this is the case then I think it is silly to lie to your guests.

The rooms are fine but basic. I stayed in this hotel perhaps 20 years ago and I dont think it has changed much since. With the number of people passing through an airport hotel, it kind of shows.

Internet arrangements are expensive and unrelaible in my experience.

So, in conclusion, the hotel is OK if you are staying one night - I would only eat in the Chinese restaurant though.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rodsussexuk about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvia Ross, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
10 February 2012
Dear Rodsussexuk,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

With regards to your comments about the condition of the hotel, I would like to inform you that we are in the process of planning a full refurbishment of the hotel. Also, your comments regarding your dining experience both in the restaurant and room service, have been noted and passed onto our Food and Beverage Manager to action accordingly.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- rachel.simpson@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards.

Rachel Simpson
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Top Contributor
59 reviews 59 reviews
Reviews in 27 cities Reviews in 27 cities
78 helpful votes 78 helpful votes
“Perfect - as you expect from a 5 star hotel but don't always get”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Only a one night stay unfortunately - just a late evening arrival and an early flight the next day.

Perfect location, quick and easy check in, drop signed form in slot check out, great room, excellent room facilities. Wouldn't stay anywhere else if T4 is where you need to be - covered walkway into the terminal, secure parking.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nelliefraser about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littleton, Colorado
Top Contributor
60 reviews 60 reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“Real nice!”
4 of 5 stars Reviewed 8 February 2012

A short walk from terminal 4 at LHR. Real nice rooms, and great staff. The exec. lounge was amazing! awsome snacks (super good!), a great selection of beer/wine/spirits. The staff made sure everything was well stocked and clean. Very busy at check-in, but more staff were called up right away to help. I can not wait to come back. The front desk gave great directions to a Tesco for some light shopping.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Beanbag109 about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvia Ross, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
10 February 2012
Dear Beanbag109,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- rachel.simpson@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards.

Rachel Simpson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Top Contributor
91 reviews 91 reviews
Reviews in 64 cities Reviews in 64 cities
79 helpful votes 79 helpful votes
“Poor service and value”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We booked the Hilon because their website said the hotel was a minutes walk from the terminal. Getting off a 15 hours flight at 9.00pm we hoped for a quick walk to a comfortable bed. However after a 45 mins wait for our luggage we were not happy to find that it took a good ten minutes pulling suitcases through an never ending, bitterly cold tunnel before we emerged outside at the side of the hotel entrance. It is not a minutes walk as claimed, by the stretch of anyone's imagination - perhaps Usain Bolt could do it.
We found a queue at the reception which was caused by there being only one member of staff on duty. Again we hung around for some time, shattered and cold waiting for our turn to experience british hospitality.
The room was compact, clean and tidy. The bed was comfortable .
We decided to have a meal before retiring. In the lobby are there was a servery. We had a Chicken Caesar salad, and Beef and Horseradish sandwich, a bowl of chips and two glasses of Merlot for £51.13. There was nothing special or spectacular about the meal.
Breakfast was served in the same lobby area. The service was very good and there was a good choice of food. However the £33 price tag for two left us a little stunned.
We pick stopover hotels for their convenience and value. We picked this one only for it's convenience. The room cost £124 when you add breakfast at £33 and remove the advertised convenience we made a big mistake.
Next time we will look to a budget hotel near the airport and build the taxi journey into our travel expectations.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Walton2 about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvia Ross, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
10 February 2012
Dear Walton2,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am disappointed to read your review and that you didn't have an enjoyable stay.

I do apologise for the bad experience you had during your stay with us, your comments regarding the price you paid in our Restaurant for your meals, has been noted and this is something we will endeavour to look into at our next pricing meeting.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- rachel.simpson@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards.

Rachel Simpson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Stay at the Yotel instead”
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I am a Hilton Honors (blue) member and I was pretty appalled to find that at the Heathrow Hilton I was expected to pay for internet access. C'mon HIlton -- it's free at the cheap-and-cheerful Yotel, get with the program! There is a line between making a reasonable profit and just ripping people off. So despite all the amenities, the stylish furniture, posh lobby etc (plus an incredibly helpful staff member named Yelena), I won't stay there again. It's just wrong to ask me to pay for internet at an airport hotel, particularly when the far cheaper Yotel (OK, the rooms are small etc but it's a micro-hotel after all) has it as standard. For the older managers at Hilton who might not quite get how important being connected is, imagine being in a hotel room with no phone, no TV and no running water unless you pay extra -- that is pretty much what the internet is to people today.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Scotcitz about Hilton London Heathrow Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvia Ross, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review
10 February 2012
Dear Scotcitz,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I was disappointed to read your review and apologise for any inconvenience caused. With regards to the Internet access, I would like to inform you that we currently offer all our guests free Wi-Fi for the first 90 minutes in all the public areas.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- rachel.simpson@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards.

Rachel Simpson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton London Heathrow Airport

  • Hilton Hotel Hounslow
  • Hilton Hounslow
  • Hounslow Hilton
Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Price range (per night):* INR9,059 - 28,967

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