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Thistle Haydock – reviews, photos

4.0 of 5
Penny Lane, Haydock WA11 9SG, England
Hotel amenities
Thistle Haydock
Ranked #1 of 3 hotels in Haydock
4.0 of 5 stars 98 Reviews
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98 reviews from our community

    Trip type
Traveller rating
    28
    34
    22
    8
    6
Date Rating
Swinton, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Great time pity I ended up paying for another guest''s goodies!”
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

We booked 2 rooms as we were attending wedding at the hotel & despite my not remembering to request cot until. last minute everything was as we hoped. Since my partner was only an evening guest he ordered a room service snack & then was surprised when waiter tried to bring in another tray! After good breakfast & really welcoming staff in dining room, bars previous evening & excellent staff at wedding recetion we checked out. I noticed food & drink on bill but frosty receptionist made me feel like cheapskate so pres.umed it was all my partner's. Once home we realised that I had paid for another quest's drink & food item!. In future however long it takes check your bill even if you get the icy stares I got, apart from that we all would return.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marie F about Thistle Haydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at Thistle Haydock, responded to this review
9 February 2012
Dear Marie
Thank you for your review from your stay in November. I was pleased to read that overall you had a great stay and enjoyed the wedding you attended at the hotel. I was however sorry to see that you feel there have been some incorrect charges that were not dealt with at the time of your departure and therefore if you would like to contact me directly I will most certainly investigate this for you. I will ensure your comments are shared with the team and that in the main you found the staff excellent.

Best Regards
Kim Burrows
General Manager
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Bury
1 review
1 helpful vote 1 helpful vote
“Our AMAZING Wedding day :) 28th Jan 2012”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

WOW what an amazing day we had - from start to finsh we cannot thank everyone enough for such a wonderful experience. Special thanks to Kath the wedding co-ordinator, MC Lee, the DJ (Ian) and the management and backroom staff. The hotel suite we stayed in was AMAZING and the customer service from ALL members of staff was beyond expectation and we felt so welcomed and special by everyone on our special day. The Wedding breakfast was delicious and plentiful even the touches on the dessert for the bride and groom was a special touch. All our guests could not fault anything and we had quite a few staying at the hotel and had nothing but positive comments about the rooms and the staff. We spent our special day in the marquee which i would reccommend to anyone as it just adds that extra special touch to your day and WOW factor for all your guests. The day went so well and to plan and everything ran seamlessly and smoothly, we could not have asked for anything more.

My wife and I would not hesitate to recommend this hotel to you and your family and friends for you to share your wedding day as we know that they will go that extra mile to make you, your family and friends have an enjoyable and memorable day

We hope that you find this review helpful - J & J

Room Tip: book the suite its amazing
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask J and J H about Thistle Haydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at Thistle Haydock, responded to this review
2 February 2012
Dear Jason & Julie

Thank you very much for taking the time to give us your review and for the lovely email you sent Kath which has been shared with the team. It is very rewarding and motivating for the team to receive such high praise and they were all very pleased to hear that you had such a fantastic and special wedding day. I am very proud that the team contributed to your wonderful day. We wish you much happiness together and thank you for choosing Thistle Haydock

Best wishes
Kim Burrows
General Manager
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Coventry, United Kingdom
2 reviews
“great time”
5 of 5 stars Reviewed 24 January 2012

stayed here with my wife and grand daughters.what a great time rooms great and clean swimming pool lovely and clean.the staff could not do enough for my grand kids. food great and bar was great for a drink i would stay here at any time my grand kids are begging to stay again in the big house as they called it thanks all staff for a great stay

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask izzyfreya1 about Thistle Haydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at Thistle Haydock, responded to this review
28 January 2012
Dear Reviewer

I was delighted to read that you had such a good stay with us at Thistle Haydock with your grandchildren. I will ensure your positive comments are shared with the team and thank you for taking the time to give us your feedback. I do hope we will have the pleasure of welcoming you back in the future to ‘the big house’!

Best Regards

Kim Burrows
General Manager
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Lancashire
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Check your bill carefully”
4 of 5 stars Reviewed 22 January 2012

stayed overnight whilst going to haydock races 21Jan12. Hotel clean, rooms too hot, public areas too cold. Restaarant food was excellent if a bit overpriced, the only downside they tried to charge us for 2 bottles of wine when we only had one and at £23 per bottle a bit excessive.Would like to think was a genuine mistake but it does pay to check!! Staff very friendly and helpful - mix up with our booking was sorted efficiently and the scottis lady Val at breakfast was very good.Would stay again.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jell033 about Thistle Haydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at Thistle Haydock, responded to this review
28 January 2012
Dear Reviewer

Thank you for taking the time to give us your feed back and I am very pleased to read that overall you enjoyed your stay and found the team friendly and helpful, Val is delighted with her special mention. I do apologise for the error made with your bill which was indeed a genuine error, however I will ensure the procedures are reviewed. We look forward to welcoming back to Thistle Haydock in the future.

Best Regards

Kim Burrows
General Manager
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Kendal
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Poor Resturant Service Worn out Rooms”
3 of 5 stars Reviewed 20 January 2012

Stayed Here for one night,on entering reception area looks nice Front staff desk very good onec in the room though its clear it is in need of a update Peeling wallpaper Dort ingrained inti tiles in bathroom,i went to the Bar ordered a drink while looking at the Menu it was ok choice booked a table and Ordered Roast Chicken and Chips at £14.50 it was over a hour before it arrived they offerd me a dish of Olives due to the delay when the food did arrive it was like Chip Shop Chicken and Chips the resturant was not even Busy so goodness knows what the Sevice would be like if it was,i wont be booking back here again

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bogmalobobby about Thistle Haydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistle UK Group, General Manager at Thistle Haydock, responded to this review
23 January 2012
Dear Reviewer

Thank you for your feed back which we will endeavour to act upon. We do not have any records of any negative comments about rooms or poor restaurant service last week and I am sorry if this was the case as we do at all times have a manager on duty who would have tried to immediately rectify any issues. From our records and duly investigating your comments we believe you may have been part of a group of 9 that ate in the restaurant? Unfortunately on this particular night we had a large group eating privately and we were very busy and as such you were advised that there would be a wait for main courses and offered complimentary olives and bread whilst the orders were processed? If this is not the case or if you would like to contact me personally I will gladly investigate further when I have all the relevant information but in the meantime I apologise if there was any inconvenience caused to you.

Best Regards

Kim Burrows
General Manager
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Additional Information about Thistle Haydock

  • Thistle Hotel Haydock
  • Haydock Thistle Hotel
Address: Penny Lane, Haydock WA11 9SG, England
Price range (per night):* INR5,089 - 8,164

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Thistle Haydock
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