Checked in late after a family party to discover bedding was dirty and totally unfit for use. Night duty receptionist was quick to offer an alternative room which we moved our bags to and - yes you've guessed it - that room was unserviced and in a generally dirty condition! So, back to the reception desk for a second time in 10 mins to be offered a THIRD room which was ok in that it was at least clean. On a more positive note the lady working on the desk over night and the duty manager we spoke to in the morning were both absolutely fine, no arguments and very apologetic and anxious to put things right, so top marks to them. However the problems we had were simply inexcusable regardless of how cheap the place may be and therefore 1/5 is a generous score and we will never go back and also make sure friends and family are warned to avoid this chain in the future. For what it's worth the room we finally ended up in and the public spaces generally were very 'tired looking' and a bit scruffy but not unreasonable given its price range. Had it not been for our nightmare visit I probably would have said that at £30 (which is what we paid) the price was fair but by no means a bargain!
- Travelodge Haydock
- Travel Lodge Haydock
- Haydock Travelodge
- Haydock Travel Lodge
