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The Southcrest Manor Hotel & Spa – reviews, photos

3.0 of 5
Pool Bank, Redditch B97 4JS, England
Hotel amenities
The Southcrest Manor Hotel & Spa
Ranked #6 of 7 hotels in Redditch
3.5 of 5 stars 74 Reviews
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74 reviews from our community

    Trip type
Traveller rating
    33
    14
    9
    4
    14
Date Rating
Redditch
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Restaurant???????????????????”
1 of 5 stars Reviewed 14 February 2012
7
people found this review helpful

1. No Salt on table.
2. Requested Pepper Mill - informed that there were none in the premises!!!!!.
3. Had pre ordered a bottle of house red - it was delivered to the table unopened the
bottle was stone cold as though it had just come out of the fridge.
We had to open it and serve ourselves, silly us we thought we were in a restaurant. Not a
Self Service cafe.
4. Game terrine ??? devoid of any taste.
5. Scallops served on a cold plate and rubbery again devoid of any taste.
5. Fillet Steak main course - tough, one very small boiled potatoe, very small portions of veg.
7. Fruit Salad - average.
8. The Table Number had been handrawn in a heart shape presumably by a small child on
half- term holiday.!!!!!!!!!!!Very very tacky.
We could not wait to leave, whilst waiting in reception to settle up there were two other couples of the same opionion. No intention of returning.
Do not go near these premises.
A waste of time money any effort to get ready.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Service
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Ask john h about The Southcrest Manor Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Pryor, General Manager at The Southcrest Manor Hotel & Spa, responded to this review
25 February 2012
Hi John H,

Please first let me apologise that your recent visit to the Hotel was not everything you hoped it would be. Although I cannot offer anything but my apology I would also like to explain what happened, and why this particular event went the way it did.

The hotel previously ran a similar event the Saturday before and it had been a huge success, and we were all looking forward to the upcoming Valentines Evening. Unfortunately although specifically stated all tables should be pre-ordered, a number of guests did not reserve a table and felt they could seat themselves in the restaurant. As I am sure you can appreciate this put a high strain on the hotel, the restaurant and the kitchen as we hadn't planned for this.

The owners and I have been highly saddened to see that so many of guests did not receive the high service we have become so proud of. I would be delighted if you would contact me at the hotel, and allow me the opportunity to show you that this was truly a one off and not the high standards normally acheived.

Best Regards,

Tim Pryor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Working 3 day”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

stayed 3 nights and it was excellent, the food and the Staff especially julie Snape the d/manager really looked after us

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask manxbhoy about The Southcrest Manor Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Hen day at the Spa”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Had my hen day at the Southcrest Spa with 8 friends and family (28.1.12). Had a wonderful relaxing day and all the staff were very attentive and friendly. Had use of the saunas, hot tub, small gym and a relaxation room too to be used in between. Was excellent value for money and would return should the occasion arise for another totally relaxing day. The light lunch which was included in the price was delicious, with a selection of tasty sandwiches, salad, chips, fruit platter and very naughty sweet pastries. Tea, coffee and water was supplied all day long too. Also ordered some wine which the girls arranged for us and that was also reasonably priced for a hotel. The only thing they do not have at the spa is a swimming pool which would have been really nice but in no way had a negative effect on the day. Could be something to consider for the future though. Karen Ward

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kwandandy about The Southcrest Manor Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Working Weekend away at the Southcrest”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Last weekend mysef and several colleagues enjoyed a working weekend at the Southcrest Manor Hotel. From start to finish our stay was enjoyable, with excellent food, comfortable and stylish rooms, and a welcoming atmosphere. All the staff made us very welcome and were extremely helpful. And all of this came at a very reasonable price.
A colleague referred me to the hotel, which I would not have known was there, hidden in it's beautiful grounds. But I am very glad she did. The beautiful surroundings made hard work seem easy!
I would definitey recommend this hotel to others and will be back again very soon.

Room Tip: We upgraded to the Manor Rooms in the old manor - the views were fabulous over the grounds from thes...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ami J about The Southcrest Manor Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Pryor, General Manager at The Southcrest Manor Hotel & Spa, responded to this review
30 January 2012
Hi Ami J,

Thank you ever so much for taking the time to write your review, and for staying with us of course. I am delighted to hear you had a enjoyable stay even though you were working. Maybe some time soon you could pop back and enjoy a relaxing weekend with us and enjoy some of our exclusive spa treatments too.

I look forward to welcoming you and your colleagues back to the hotel very soon.

Best Regards,

Tim Pryor
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Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
“60th Birthday Celebration”
5 of 5 stars Reviewed 12 January 2012
2
people found this review helpful

I celebrated my 60th birthday with a lunch at the hotel for 27 (inc 7 children). I am glad I did because I was so pleased with all the arrangements. Staff were welcoming and efficient and the meal was excellent. A great feature of the hotel is the location with beautiful views from the Dining Room and Bar of a garden surrounded by woodland. You cannot believe you are in the centre of Redditch. It was very good value and made my celebration a bit special.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pamela S about The Southcrest Manor Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim Pryor, General Manager at The Southcrest Manor Hotel & Spa, responded to this review
16 January 2012
Hi Pamela,

It truly was a pleasure seeing you and your family at the hotel for your recent celebration 60th Birthday Celebration. The staff themselves said how much of a pleasure it was serving you. I am personally glad to hear the food was excellent, as the recent to addition of a new Head Chef seems to be really hitting the spot.

The staff and I really hope to see you back at the hotel very soon.

Best Regards, Tim Pryor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Southcrest Manor Hotel & Spa

  • Quality Inn Redditch
  • Southcrest Hotel Redditch
Address: Pool Bank, Redditch B97 4JS, England
Price range (per night):* INR4,474 - 6,431

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The Southcrest Manor Hotel & Spa
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