We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Rectory Hotel – reviews, photos

2.5 of 5
Crudwell SN16 9EP, England
Hotel amenities
Rectory Hotel
Rectory Hotel
Rectory Hotel
Rectory Hotel
Rectory Hotel
Rectory Hotel
Ranked #2 of 2 Crudwell B&B and Inns
4.0 of 5 stars 83 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

83 reviews from our community

    Trip type
Traveller rating
    47
    21
    11
    1
    3
Date Rating
S Wales
Top Contributor
140 reviews 140 reviews
Reviews in 95 cities Reviews in 95 cities
107 helpful votes 107 helpful votes
“On balance 4 stars but not everything was perfect”
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Stayed for one night (Friday) for a company bash in mid-January. There were 14 of us for dinner and 4 couples staying the night.

I liked the casual laid back approach to the place. It wasn't high brow and was, in fact, much like visiting someone's house. Quite a nice house but a house rather than a hotel.

The room we had (Pennsylvania from memory) was large and pleasant enough and 'quaint'. The en-suite was down a small flight of stairs. The issue with the room:

1. No coffee or tea making facilities - why not? All it needs is a tray with a small kettle and a tea bag or two;
2. The double bed was two beds pushed together. The main issue was that the mattresses on each were of different 'strengths'. The one on my side of the bed was softer than the wifes'. If it had been the other way around it would have been a bonus!
3. If you are over 6' the shower would be difficult. I'm 6' and just fitted.

Food wise we were in the conservatory by ourselves which was good. Food was good but clearly they had difficulty catering for 14 of us given that food wasn't that hot and one person had to send it back to warm it up.

The positives:

1. Staff were very good and helpful
2. Breakfast was excellent
3. The overall ambiance was excellent.

It comes across as excellent place for a quiet weekend. Giving it 3 stars would be mean.

BTW: If you are interested in reading about the history of Rectories like this one I recommend the Bill Bryson book 'At Home: A Short History of Private Life'

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask drc225 about Rectory Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRectoryHotel, General Manager at Rectory Hotel, responded to this review
29 February 2012
Thank you for your review.

With regards to tea and coffee making facilites, we are members of the slow food movement and wish to use only fresh products which is why we do not provide tea and coffee making facilities. However, it does state in the guest information folder in all rooms that fresh tea and coffee can be bought to you at any time and there will be no charge for this, we can also provide a tray with fresh tea and coffee making facilities (including fresh milk) at any time for no charge.

We are sorry you did not find your bed comfortable, however, we regularly have requests for twin beds and so we do need to have these paricular beds in some rooms. However, it does clearly state on our website which rooms can and cannot be twinned.

With regards to your meal, we regularly cater for weddings for upto 110 guests and never have a problem with the heat of the food so I can only assume that this was an exception to the rule and apologise for this.

We are glad that you enjoyed your stay at The Rectory overall and hope to see you again.

Kind regards
Jenna Halliday
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
43 helpful votes 43 helpful votes
“Good last minute break”
4 of 5 stars Reviewed 30 January 2012

We managed to get a last minute night away and having spied The Rectory before, managed to get the last remaining room on a Saturday night for an exceptional rate, so all good on that front.

Turning up at the hotel, you can't fail to be impressed by the building itself. Its a gorgeous country house and as I believe, originally built by the vicar of the neighboring church to house his rather large family. The welcome was warm and unstuffy which makes you feel relaxed from the off. Our room wasn't yet ready which didn't matter as we were a little early and were shown to the rather pleasant bar room where we were given complimentary coffee and homemade biscuits. The function rooms downstairs are all lovely and the paneling in the dining room is beautiful as is the old stone hallway flooring.

We were shown to our room about half an hour later which was at the top of the house. The room was a good size and the bed was comfortable but I did feel that the decor and furnishings were not up to the same standard as the main public rooms which was a little disappointing. I personally wouldn't rate the room we had as 'boutique' and would say that it lacked charm when compared to other Mr & Mrs Smith offerings. We did however have a comfortable nights sleep and went for breakfast and got a lovely window seat overlooking the Victorian pond. The breakfast menu was lovely and I ordered the full English without the black pudding. When it arrived, the black pudding was still on the plate but I didn't say anything as was just as easy to leave it. However, I did also ask for mustard which never arrived either but have put these minor slip ups down to the fact that the staff were busy and overall it did not affect our stay. However, the minor things are the reason why I didn't feel I could rate the hotel a full five stars

I would come here again if we were able to get a last minute deal as for what we paid it was a bit of a bargain.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Envacance about Rectory Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRectoryHotel, General Manager at Rectory Hotel, responded to this review
29 February 2012
Thank you for your review.

We are glad that you had a lovely welcome and we will be sure to have an extra large pot of mustard ready for your next visit!

Kind regards
Jenna Halliday
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Stunning Boutique hotel with charming staff and perfect setting”
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

I stayed at The Rectory Hotel, Crudwell for just one night with my boyfriend on a Sunday night in Nov 2011. We booked last minute and got a very good deal as it was obviously quieter on Cotswold village with an award winning pub(see later) and lovely grounds.
The hotel is extremely attractive with Cotswold stone and pretty gardens with unusual / modern sculptures and water features. All very appealing. Inside the interiors are simply gorgeous. Very 'boutique' style with wonderful individual pieces of furniture, small attention has been paid to all the detail and there is just a warm and homely yet very romantic feel to the place the second you walk in. Quite feminine I would say but my boyfriend loved it too. bold colours and striking pieces of furniture. Log fires in the two warm living areas with every paper and magazine under the sun and sweet bar too. A perfect place to relax and play some games or have a pre-dinner drink. The restaurant is very attractive too with again, lovely touches of things quite quirky like a giant tea cup! we loved it. overlooking the ornamental lake and church it was perfect. Upstairs all the communal areas had gorgeous art and pretty pieces of furniture giving a wonderful feeling of warmth.
We stayed in the Sudely Room and it was wonderful. It is one of the largest with a 4 poster bed. almost like a suite with your own corridor and separate bathroom and then huge bedroom overlooking gardens and church like the restaurant below. It had everything a room needs - all the technical bits like tv, dvd, radio, alarm, ipod dock. I do admit the furniture is not as 'pretty' or 'boutiqey' as the rest of the place - more antique style. It was still very nice but just very different. It did need a bit of a touch up. but fundamentally lovely. There were some heating issues with radiators that need bleeding but still nothing too serious. The bed was lovely and large but the pillows and duvet appeared to by snythentic rather than feathers which was a shame. also a little creaky but firm mattress so still nice. The bathroom was large with an old school bathtub and two sinks. Again, antique style but worked with room.
We did not eat in the restaurant as it was Sunday night so too quiet but the breakfast was delicious and staff very helpful and chatty. We ate in the 'Pub of the Year' - Potting Shed a 2 minute walk. Simply gorgeous with incredible food and very reasonable. We even spotted a few famous faces!! You are able to put your bill onto your room. Would highly recommend.
Overall a hugely wonderful nights stay and the staff were all so friendly and chatty. Just a genearlly welcoming feeling and that was with hardly only a few people there. Could not recommend enough.

Room Tip: Sudely was lovely but antique style.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask charlottehessey about Rectory Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, NV
1 review
1 helpful vote 1 helpful vote
“Bad Service and Lack of Effort”
1 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

The hotel was recommended by Mr and Mrs Smith site and so far I only had the best experience with their picks. This is clearly an exception.

The room was simple and clean although may need a bit of a revamp. The service however was bad with absolute lack of effort to make your stay a special one. Places like this usually pride themselves on a personal and friendly service that make you want to come back again. There is nothing to come back to.

We arrived on Monday afternoon and tried to reach the staff to help us with the taxi as it was difficult to book but no one would pick up the phone. Finally they did and helped us with the arrangement. Jemma, who worked there on that day unlocked our door, gave us the keys, and left as if we were checking in to some airport hotel. The feeling was as if we bothered her daily routine and she was in a rush to do better things.

Room was freezing and to our request to turn up the heat she said that we can wait as it will come on in an hour. The next day we got a portable electric heater that we kept for the remainder of the stay.

Food in a restaurant was fine but again it was freezing and not cosy at all as you would expect from such a country place.

When we got the bill I noticed that we were charged for a "left over fruit salad from breakfast" and the daily newspapers. Perhaps I was expecting too much from such a simple hotel but there are certainly better options in Cotswolds. Try the Old Swan and Minster Mill.

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Klava_Ivanova about Rectory Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRectoryHotel, General Manager at Rectory Hotel, responded to this review
10 November 2011
Thank you for taking the time to write this review. Obviously we are very disappointed that you did not enjoy your stay with us. We try very hard to make sure that all of our guests enjoy themselves and we feel we offer a higher level of service than is portrayed in your review.

We are sorry that you did not feel that the welcome you recieved was as warm as it should have been. I have spoken to the staff involved and expressed the importance of a warm welcome. It is not acceptable that on this occasion the hotel did not feel warm enough for you, and we can only apologise for this.

I do find it hard to believe that you would rate the service as terrible. We had spent time organising maps of the local area for you, organising wellies for your walk, and a staff member even offered you a lift to Tetbury in their own car to save you organising a taxi, and even though our beauty service requires 48 hours notice for bookings we arranged massages for you in your room within two hours.

As hotel General Manager I personally cut you a fresh fruit salad at 10.30pm at night, and charged just £3.00, I can assure you this was not left over from the breakfast buffet. With regards to charging for the newspapers, we offer a range of newspapers and magazines in our bar daily, however, if you choose to have a newspaper delivered to your room daily then we do charge for this paper.

Any fault in service is an exception to the rule as hopefully you will see from our other reviews below. We are obviously sorry and upset to read your review and apologise wholeheartedly that you did not enjoy your stay at The Rectory and that we did not meet your expectations.

Kind regards
Jenna Halliday
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hants
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Charming and beautiful”
5 of 5 stars Reviewed 7 October 2011

We visited this hotel for a wedding and thought it was absolutely beautiful.
It's set in a gorgeous Cotswolds village and is quite small (only 12 rooms) but very charming with lovely grounds and cute & quirky communal areas.
The rooms were very comfortable, we stayed in Pennsylvania, which was very roomy.
The food was excellent, both the wedding meal and breakfast the following morning.
It would make a brilliant base for exploring the Cotswolds, or just a romantic getaway.

Room Tip: Pennsylvania - very large king size with double aspect windows, on the first floor. At the end of th...
See more room tips
  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Fras06 about Rectory Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Rectory Hotel also viewed

Mayfield House Hotel
4 of 5 stars 107 Reviews
Crudwell, Wiltshire
Show Prices ABS:HotelCheckRates-d284720?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Number Four at Stow
5 of 5 stars 331 Reviews
Stow-on-the-Wold, Cotswolds
Show Prices ABS:HotelCheckRates-d1784082?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Ellenborough Park
5 of 5 stars 129 Reviews
Cheltenham, Cotswolds
Show Prices ABS:HotelCheckRates-d2031537?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 1 hotels in Crudwell, ranked by popularity »

Been to Rectory Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Rectory Hotel

Crudwell SN16 9EP, England
Price range (per night):* INR9,339 - 14,875

Owners: What's your side of the story?

If you own or manage Rectory Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Rectory Hotel
Show the lowest price for this hotel (from our partners)
Show Prices