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Pelican Eyes Hotel and Resort – reviews, photos

4.0 of 5
De la Parroquia 1 1/2 cuadras al este, Nicaragua
Hotel amenities
Pelican Eyes Hotel and Resort
Pelican Eyes Hotel and Resort
Pelican Eyes Hotel and Resort
Pelican Eyes Hotel and Resort
Pelican Eyes Hotel and Resort
Pelican Eyes Hotel and Resort
4.0 of 5 stars 262 Reviews
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262 reviews from our community

What travellers say about this hotel
  • Piedras y Olas(8)
  • Very good(6)
  • Infinity pool(5)
  • Beautiful views(4)
  • Full kitchen(3)
  • Top notch(3)
  • Great food(3)
  • More expensive(3)
  • Central America(3)
Traveller rating
    152
    61
    23
    17
    9
Only show reviews for Family (57) | Couples (111) | Business (14)
Date Rating
Los Angeles, Ca
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
82 helpful votes 82 helpful votes
“Avoid Phase two!”
3 of 5 stars Reviewed 23 January 2012
5
people found this review helpful

The good: the rooms are very nice - pools are good and rooms and pool all have great views
The bad: mediocre, overpriced food, poor customer service (especially from the evening staff) and a steep uphill climb up a unpaved, rocky dirt road if you are unlucky enough to be placed in "phase two" of the development. Avoid the latter at all costs!

Room Tip: Demand a room in Phase one when booking!
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask lolatcg about Pelican Eyes Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Fahey, Guest Relations Manager at Pelican Eyes Hotel and Resort, responded to this review
25 January 2012
Dear Guest,

Thank you for your review of our resort. We appreciate the feedback. We are sorry to hear that you did not receive top notch service during your stay and we will address this with all of our staff. The restaurant is constantly evolving and we hope that, should you return, you will find improved food and prices. As of mid-January, we have closed the majority of phase for renovations and maintenance.
Thank you, again, for your helpful feedback.
All the best,
Pelican Eyes Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Top Contributor
102 reviews 102 reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
“Authentic, great service & epic views”
4 of 5 stars Reviewed 23 January 2012

Spent a lot of time out and about exploring this spectacular area but coming back to Pelican Eyes was such a treat...especially meeting up in the bar to debrief overlooking the bay...breathtaking. Central to everything, beautiful rooms, gardens and great service.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by SusieQpacific for San Juan del Sur
Ask SusieQpacific about Pelican Eyes Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cadabbie
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beautiful views, wonderful people”
5 of 5 stars Reviewed 18 January 2012
2
people found this review helpful

My husband and I just returned from a 3 night stay at Pelican Eyes, Jan 2012. We stayed in one of the 'casas' with two friends. Here is what we loved about the place:
1) Beautiful architecture in the "casas" where we stayed. Apparently all the work was hand done. Trees (Some of which may have been felled on the property) serve as beams inside the casa. We love that look. Also, we loved that from our porch (which was also lovely for bird and ocean watching) we could not see many other structures. The resort has left many trees and flowers everywhere, so many of the other casas and lodges are hidden in the trees.
2) Amazing views. We saw two sunsets poolside and it was spectacular. You can see the surrounding hills and the fishing boats in the bay and the ocean beyond. The sounds of birds, roosters and monkeys in the hills are pretty constant and to me, always lovely!
3) The flowers and gardens are impeccably well cared for and beautiful.
4) We only ate at the resort once but the food and service were outstanding.
5) The staff was extremely helpful with reservations for a day trip (to Ometepe- I highly recommend that trip) and for airport shuttles.
6) We spent a good deal of time in the town. There are loads of wonderful restaurants. It was a cheerful and safe town...We cannot say enough about that.

Pelican eyes is a serene, private, and simply beautiful place to be. I hope we will be able to return soon.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cadabbie about Pelican Eyes Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Pacific Coast, Nicaagua”
4 of 5 stars Reviewed 13 January 2012
2
people found this review helpful

Had a great stay at Pelican Eyes resort in San Juan del Sur in Dec. 2011. It's a good location within walking distance of restaurants and stores. The hotel also arranged for surfing trips to some of the pristine beaches south of town. These trips can be set up for much less money at one of the local surf shops though. The concierge can also arrange other trips too. I thought the food at Pelican Eyes was good. But the real reason to stay there is if you have any concerns about security. Felt totally safe there, and the staff was very friendly. Would definitely return. It's a beautiful part of Nicaragua.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mcxl about Pelican Eyes Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Lovely rooms, but didn't "love" Pelican Eyes”
3 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

My husband and I recently spent three nights at Pelican Eyes over our honeymoon. We loved our room, which was beautiful and had an amazing view of the bay. However, we were not impressed by the food, which was at best mediocre. In addition, we wanted to book spa treatments and both days I tried calling but was unable to reach anyone to book anything, nor was I able to leave a message. I even had the front desk try calling for me and they were unsuccessful and didn't offer any solutions. I mean, we were desperately trying to spend money :)

The view from the main pool area is lovely and I would definitely recommend having drinks there. Perfect for a sunset.

It seems to be the "nicest" hotel in San Juan del Sur ... and I believe there is potential, but the management needs to focus on services and dining.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ash1407 about Pelican Eyes Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Fahey, Guest Relations Manager at Pelican Eyes Hotel and Resort, responded to this review
9 January 2012
Dear Guest,

Thank you for your thoughtful review of the hotel and congratulations on your recent nuptials! Our goal is for all of our guests to love the hotel. We appreciate your feedback, which helps us to improve daily . Pelican Eyes recently hired a new spa manager and we are excited about the improvements that she has for this area of the hotel. Menus are being updated by our new restaurant manager for the new year and we are excited about these changes, as well. We hope that you will consider returning to Pelican Eyes in the future. Thank you again.
Sincerely,
Pelican Eyes Management
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Additional Information about Pelican Eyes Hotel and Resort

  • Hotel Pelican Eyes
  • Resort Pelican Eyes
Address: De la Parroquia 1 1/2 cuadras al este, Nicaragua
Price range (per night):* INR9,227 - 17,727

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