We had reservations at the nearby Extended Stay America, but the afternoon of our arrival, we were called and told that they were overbooked so we would be accommodated at the Homestead Studio Suites, their "sister hotel," instead. We had a third floor room right by the elevator, but because the hotel did not appear to be busy, we did not hear much noise from it.
The problem was that the room was dirty. The beds had old-style bedspreads (not duvets with removable, washable covers) that were stained. We dumped them on the floor and were left to sleep with just the thin, low-quality sheets and thin, heavily used blankets. I really hope the blankets had been washed but after seeing the bedspreads I don't have much faith. I'm trying not to think about that too much. Each bed had two thin yet lumpy pillows -- one per person was not enough. It was not a restful night's sleep.
There was trash from a previous guest (snack wrappers) behind the bedside table, so I doubt the room was vacuumed either.
There aren't other amenities -- no glasses in the bathroom, no shampoo/conditioner, etc., nothing but soap. The bathroom had old, dried-out caulk with chunks missing. The bathroom light was linked to a very noisy fan, so if the light was on, the fan was on. There were four small thin bath towels for our family.
The locks on the main room door worked, but you could see light through gaps around it so it clearly was not fitted tightly.
We did not use the refrigerator, kitchen sink, or microwave, but quite frankly I didn't want to touch any of them. There was a coffee maker with a packet of coffee grounds. We didn't touch that either.
My husband's parents were on this trip as well, and had checked us in earlier in the day. When we returned to the hotel in the evening, no one was on duty at the front desk. When we left in the morning, no one was on duty either. We never saw a staff member during our stay, so there was no chance to ask for assistance such as changing the bedspreads, getting additional pillows or towels, or getting toiletries -- and no one asked us whether we were satisfied with our stay or wanted feedback into how they could do better.
- Homestead Studio Suites Horsham
- Homestead Horsham
- Homestead Suites Horsham
- Horsham Homestead
- Horsham Homestead Suites
