I just checked out of the Residence Inn Willow Grove after a 3-month stay for business. The hotel has been recently renovated, so the look is updated and the beds are comfortable but not plush. Everything was clean, and the staff was very nice. The evening socials are held about 3 times per week, and free breaksfast is served every morning.
A few downsides: nice new wide-screen TVs with no HD service which means they might as well be old square tube TVs, very limited TV channel selection (what does the entire Marriott company have against FoodTV?), trendy looking but uncomfortable couches, very small workout area (two treadmills and an elliptical), and relatively slow internet service.
On the plus side: great staff, excellent restaurants and grocery stores all over the area (Fresh Market, Corner Bakery, Anthony's, etc. etc. etc.), quiet, clean, the limited fitness equipment they have is nice, spacious rooms and suites, and high-quality social hours.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 May 2011
Thank you for your review of your recent stay with us. We are happy that overall you enjoyed your stay and took advantage of the many amenities we offer to our long-term guests. As you mentioned, we recently completed a total renovation and we have made further improvements since you left.
We converted our television service to high definition and added several new stations (including the FOOD NETWORK!) so our guests can truely take advantage of our new HDTV 37" flat screen tvs.
We added a work-bench to compliment the free weights in our exercise room.
We are undergoing a revamp of our internet service to convert to total wireless and more than doubling our available bandwidth.
We appreciate hearing back from our guests so we know what we are doing right and what we need to get even better.
We hope you have a chance to come back to the Willow Grove/Horsham area and visit us again and see what other improvements we have implemented.
Thanks again for your comments, your recent stay and your choosing Marriott for your lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC