“Holiday Inn Express, Harrisburg East -- Convenient Location / Nice Accomodations”
The Holiday Inn/ Harrisburg East is a nice property in a convenient location. Staff are friendly and helpful.
Located just off Union Deposit Road, it's convenient to a nearby shopping strip with an Outback Steak House. A second mall with a TGIF Fridays and a Lowes is on the other side of Union Deposit Road.
Room furnishings are modern and well maintained. Textured wall paper is used in the rooms and the public spaces. The downside to using textured wall paper is that it shows subpar patch work. I did notice a couple of patched holes stood out against the nice mahogany textured wall paper in the men's rest room. And, the sink in the lobby men's restroom was cracked.
There was a small hair-line crack in the on/off light switch in the bathroom of my room. It's possible that these cracks are a sign of the volume of traffic the property experences. It's also possible that the maintenance budget is smaller than the hotel warrants given the large volume of traffic it handles.
Fitness room and equipment are well maintained.
Nevertheless, the front line Reception Desk and room maintenance staff place a warm, helpful and friendly face on this property. The attributes of the staff dwarf the minor signs of wear and tear evident in the physical hotel property.
Room Tip: I was on the fifth floor facing the street. Occasionally, I heard truck noises from traffic passing...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 January 2012
Dear Guest,
I want to thank you for taking the time to post this review and give us your feedback regarding your recent stay with us. I'm very pleased to hear that you found our hotel team members to be warm & friendly, and our hotel to be well maintained. I also want to thank you for informing us of the few maintenance issues that need to be addressed. The feedback we receive from our guests is a great training tool for our team members and also places focus on items that we need to attend to first, as seen through our guests eyes! Also, great point regarding the traffic noise. Your comment will be noted in our next operations meeting with our Guest Service team members. We appreciate your business and we hope that you will visit us again during your next visit to the Harrisburg/Hershey area.
Regards,
James Gordon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC