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Hampton Inn Harrisburg East (Hershey Area) – reviews, photos

2.5 of 5
4230 Union Deposit Road, Harrisburg, PA 17111
Hotel amenities
Hampton Inn Harrisburg East (Hershey Area)
Ranked #27 of 48 hotels in Harrisburg
3.5 of 5 stars 65 Reviews
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65 reviews from our community

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Traveller rating
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Date Rating
Southeast Florida
Top Contributor
86 reviews 86 reviews
Reviews in 66 cities Reviews in 66 cities
78 helpful votes 78 helpful votes
“Nice Bedroom. Bathroom needs the renovation. Scary elevators.”
4 of 5 stars Reviewed 21 November 2011

The property was very local to downtown Harrisburg, a mere 6 miles away and a fast commute on decent roads, and had a very good rate, thus my booking.

On arrival, the picture of the exterior matched the property. The lobby area was inviting, and the check in efficient. All upkeep in that area looked clean and the overall decor new-ish. It felt good.

Enter left elevator and right elevator (As you stared at their golden doors facing them), your only central access to the upper floors unless you wanted a walk to either hallway end and a flight of stairs walk up. Each had their up's and down's (Yes,a very bad elevator pun) Both had linoleum from the 70's. The kind I ripped up in an apartment I once owned in favor of wood floors. It was great for hiding stains, but was showing it's age and had spots that "felt" sunken. Not a good feeling in an elevator floor. Left elevator cried when the door opened on every floor, a groaning sound of a door that wanted adjustment. The button panel was loose, so much so when you pushed your floor button, the wall moved. Nice. Then somewhere in between floor 3 and 4, a loud "thunk" occurs. It was like clockwork, and did it all week. That thunk became familiar, but the first occurrence was a shock. Right elevator door didn't open slowly, it spasm'd open. Upon reaching upper floors, it started to shake and shudder, like the hydraulics were climbing a hill. It too was consistent in it's behavior all week.

The bedroom of the room was nice. This property was older, but had renovated the bedroom area, and it showed. The AC was quiet, didn't blow on the bed area, the carpet was clean, and the bed comfortable. I liked the lighting and the TV (a flat screen). The TV didn't have on-demand, but did have a lot of channels to offer.

The bathroom stood up (or down as the case was made) to the reviews on Tripadvisor. It sorely needed the promised management renovation. I included a few pictures of the old lighting fixtures and ugly water stain peeling off the wallpaper in a corner of the bathroom. I was happy that the fixtures all worked and the nightlight was bright and cheery.

Breakfast was very good and hot. A typical Hampton breakfast, but the hot tray was always stocked, not depleted.

Check out was as efficient as the check in.

My summary is a recommendation to stay here rather than downtown, as the value is well worth it, and they have promised to renovate the bathrooms soon. My suggestion is they renovate the elevators sooner, as the impression it gives is scary and dull/old compared to the overall nice lobby and rooms.

Room Tip: All the rooms are equal here.
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, KY
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Loud and Poorly Designed”
2 of 5 stars Reviewed 9 October 2011

I was disappointed that I booked a night at this property - especially for the rate I paid. When I walked into the lobby it was crowed with a soccer team checking in. Apparently the desk staff was having computer problems, so the entire process took about 15 minutes. The staff was friendly enough, but certainly didn't go out of their way to acknowledge you or make an effort to get you on your way.

The layout of the lobby and breakfast area was poorly designed and always crowded leaving you to fight your way through a crowd to get in and out. The elevators were also terribly slow.

The rooms were ok, but the layout (again) was poor. I was in a king study (with a sofa) - but it felt very cramped the way the bed, desk and wardrobe were arranged (you couldn't open both doors to the wardrobe because of the nightstand). The bathroom was ok, but needed some work and had mold in the shower.

The AC unit in my room was very loud and as it ended a cooling cycle (though it never really did much to cool the room), there was a very loud thud - not helpful if you're a light sleeper like me.

The location is ok - right off I-83 and about 10 minutes from the airport. I decided to skip breakfast in the morning, so can't comment on the quality of food.

Overall, I would not book a room here again. I only did on this trip because the rates at other Hilton properties were quite high that night (though this was still $125).

Room Tip: A high floor will get you away from the noise of the lobby, but they take extra effort to get to wit...
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  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drazan Mlivoncic, Front Office Manager at Hampton Inn Harrisburg East (Hershey Area), responded to this review
14 October 2011
Dear ROTPS144,

Thank you for taking the time to review our property as we love to hear from our guest on any ways to ensure guest satisfaction. I apologize upon your entrance to our hotel having to walk in during the arrival of a soccer team staying with us. Since your stay we have solved the computer problem and have speeded up the checkin process. Also, we are currently in the process of redesigning and renovating our lobby and breakfast areas to accommodate more guests, as well renovating guest room bathrooms and updating air conditioning units. If you are in the Harrisburg area again we would love if you give us a second chance and I would recommend maybe looking into one of our suites that offer more room.

Once again thank you for talking time to review our property and please contact me at Leona.Lewis@hilton.com if you have any further question.

Sincerely,
Leona Lewis
Front Office Manager
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“Another great stay”
4 of 5 stars Reviewed 8 October 2011

ANother great stay at Hampton Inn. As always, quick checkin, room clean and breakfast the next day. Due to flooding in area, I left very early to get home.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask cvandenbraak about Hampton Inn Harrisburg East (Hershey Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drazan Mlivoncic, Front Office Manager at Hampton Inn Harrisburg East (Hershey Area), responded to this review
20 October 2011
Dear Cvandenbraak,

Happy to hear your stay met the quality and service Hampton is known for. Hope all is well in your area due to the flooding. It's always a pleasure to get feedback from our guests and we appreciate your loyalty. We look forward to seeing and hearing from you again soon here at the Hampton Inn-East!

Leona Lewis
Front Office Mangaer
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Kuwait
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Rundown & dirty”
1 of 5 stars Reviewed 16 September 2011

I was very disappointed by this hotel. Last year on my trip to Hbg, I stayed in the Hampton Inn Hbg-West. I'm a very big fan of the Hampton Inn hotels and wanted to try this Harrisburg-East hotel on my recent trip to Hbg. I was very disappointed with the condition of this hotel. The Hbg-East hotel was rundown, dirty & in need of much needed renovations. The bottom of shower curtain was dirty. The breakfast area was small & congested. The breakfast food selection wasn't good. I was scheduled to stay for 3 nites, but I left after one nite & checked into the Hbg-West and was so glad I did. Solo travelers, keep in miind that this Hampton Inn is closer to Hershey park, which means there will be plenty of kids running around. Each time I went thru the lobby, the two computers in the lobby were monopolized by kids, no parents in sight. Overall, I was not impressed with the condition of this hotel. I do want to say that the staff was very nice.

  • Stayed August 2011, travelled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask TotallyMe about Hampton Inn Harrisburg East (Hershey Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robblood, Director of Guest Satisfaction at Hampton Inn Harrisburg East (Hershey Area), responded to this review
2 October 2011
Dear "TotallyMe"
Thank you for taking the time to share your thoughts in this forum. We appreciate your feedback and are sorry that you did not enjoy your stay. We do, however, want you to know that we have a large renovation planned for the late fall or early winter. We will renovate the lobby, hallways, and guest room bathrooms. Our room package has been recently re-done and we get many compliments on it.

I do want to note that the renovation will be done by section of the hotel so that it will not interfere with normal operation. By the way, breakfast at Hampton Inns is a very important part of the experience - one that is monitored and specified by Hilton. We are often praised for the selection and the quality of our food. We will however take your thoughts into account when planning our future breakfast menus.

We hope to see you again at some point. Please check with our front desk staff to keep tabs on our renovation schedule. All the best, Rob Blood | Director of Guest Satisfaction
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Bridgewater, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good, clean hotel, convenient to Hershey Park”
4 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

One of the two elevators was inoperative for the first day of the visit, but repaired in a timely manner. Decent continental breakfast included.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask MrNewYears41 about Hampton Inn Harrisburg East (Hershey Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hampton Inn Harrisburg East (Hershey Area)

  • Hampton Inn Harrisburg East
  • Hampton Inn Harrisburg
  • Harrisburg Hampton Inn
Address: 4230 Union Deposit Road, Harrisburg, PA 17111
Price range (per night):* INR6,263 - 10,122

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