There may be some minor issues with this property but in no way shape or form is it as horrible as some of you people are making it out to be. First of all...learn the difference between an authorization and a charge before you call complaining that you are being charged double. Second of all the staff here does not lie to the customers. If there is some kind of issue with billing or something along the lines of that, the staff does not have the managers password to override anything. Therefore you obviously must talk to the manager about your issue. He is an extremely busy man as you can probably see from the reviews on this page dealing with all kinds of so called problems. I know for a fact that he returns all calls to complaining customers. As for the cancellation policy, dont make a reservation if youre not sure if u can make it. You are telling the hotel do not sell my room I will be there. Therefore when you do not show up we lose revenue on that room. Another issue...stink bugs...have you watched the news??? They are infesting places everywhere...im sure yoiu even have some at your house...does that mean your house is filthy and disgusting?????????? Housekeeping does a damn good job concidering some of the customers that leave rooms trashed and in complete disarray. That being said some of u should wise up before complaining like a bunch of stuck up snobs.
