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Holiday Inn Express Frazer / Malvern – reviews, photos

2.5 of 5
1 Morehall Road, Frazer, PA 19355
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Holiday Inn Express Frazer / Malvern
Ranked #1 of 5 hotels in Frazer
4.0 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    4
    4
    0
    1
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Date Rating
Crewe, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“A friendly place to stay”
4 of 5 stars Reviewed 2 February 2012

We lived in Malvern for 6 years and this is where we stay when we return to see friends there. It is a standard Holiday Inn Express, with no pool. We think the premium rooms are worth the extra charge: they are larger and have a microwave and refrigerator. The staff are helpful and friendly and the complimentary breakfast is excellent. Coffee available in the lobby at all times and sometimes cookies too. An enjoyable place to stay.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Timperley5 about Holiday Inn Express Frazer / Malvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Gross”
1 of 5 stars Reviewed 6 December 2011 via mobile

Thisay be one of the worst hotels I have ever stayed in. The room smells like smoke. There are stains on the chair. The bed is the hardest bed I have ever slept on. I would never stay here again if there were availability anywhere else.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Adavidson1 about Holiday Inn Express Frazer / Malvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn Fox, Director of Sales at Holiday Inn Express Frazer / Malvern, responded to this review
12 December 2011
Thank you for your recent review. All guest feedback is appreciated and helps the hotel to understand what we can do to improve the experience for our future guests. I apologize that your recent stay was less than satisfactory. We understand that the property and much of the furniture is tired, and we are pleased to inform you that the hotel is scheduled to undergo a complete renovation in early 2012. I hope that you would be willing to give our property a second chance when visiting the area in the future. It is our goal to provide the best possible experience for each and every guest, and we hope to have the opportunity to serve you again.
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Rocklin, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Great stay and location”
5 of 5 stars Reviewed 6 October 2011

The customer service here was fantastic, and the beds were really comfortable. We had an issue the first night with a water leak in the bathroom, but we were moved to a suite that same day. The location is perfect; close to restaurants and across the street from a huge Wegman's supermarket with a grill and bar inside, plus lots of take out healthy buffet foods. I'd highly recommend staying here! Plus the price was reasonable for the area.

Room Tip: Both rooms we had were very quiet.
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lonie52 about Holiday Inn Express Frazer / Malvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn Fox, Director of Sales at Holiday Inn Express Frazer / Malvern, responded to this review
10 October 2011
Thank you for your review! We appreciate your understanding regarding the leak situation in your room and are glad you had an enjoyable stay. Please come back and visit us again in the future!
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Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
“Very comfortable and clean, great hotel!!”
5 of 5 stars Reviewed 15 July 2011

Stayed here 2 nights for a pretty reasonable rate. I've been fortunate and most other Holiday Inn Expresses I've stayed at have had a pool but this one did not. However, the room was quite comfortable. Roomy, clean and had good AC. Every person from the staff that we encountered was friendly and outgoing, something you definitely cannot say about other hotels. Check-in process was smooth and they allowed us to stay past the check-out time as my travel companion became very ill as we were getting ready to leave. They told me to "take all the time you need its no problem". Very refreshing to have a friendly staff like that.

I loved that our room had a full-size recliner in it. Most basic hotel rooms do not usually have comfortable furniture, let alone a nice recliner. I sat there to use their wifi and watch tv... it felt like home! Fancy TV and comfortable beds, too. The one bad thing is that the water pressure in the shower left a lot to be desired but it is no where close enough to make me not want to stay there again. The full breakfast that they have was very complete but stay away from the Sausage Gravy, trust me. I loved that they have fresh coffee and hot water for tea/hot chocolate/oatmeal all day (and they had tea/hot chocolate/oatmeal packets out).

We enjoyed our trip out there and will be back to both that area and definitely this Holiday Inn Express.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Matchgame90 about Holiday Inn Express Frazer / Malvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Meter, General Manager at Holiday Inn Express Frazer / Malvern, responded to this review
12 September 2011
Thank you so much for your kind review! Our first priority is to make your stay as comfortable and enjoyable as possible and we are glad you had a positive experience. For the staff, our guests are our #1 priority and we take pride in providing great service everyday. We look forward to having you stay with us again next time you visit the area.
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Glasgow, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“You get what you pay for”
2 of 5 stars Reviewed 14 June 2009

This is a 2.5 star hotel so you get what you pay for. The room was quite dirty, stains on the chair and the computer chair was broken. There was also a very bad smell in the room. That being said the staff were extremely friendly, good breakfast and good location.

  • Stayed June 2009, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mo78 about Holiday Inn Express Frazer / Malvern
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Additional Information about Holiday Inn Express Frazer / Malvern

  • Holiday Inn Frazer
  • Frazer Holiday Inn
Address: 1 Morehall Road, Frazer, PA 19355
Price range (per night):* INR6,095 - 9,227

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Holiday Inn Express Frazer / Malvern
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