Although they advertise the Choice Hotel chain Privileges membership in the room (for which I am a member), they do not honor one of their major perks, late checkout, which we requested upon arrival. We were told a manager would confirm in the morning, which they did not. At 11:05 am, as we were on our way out we recieved a knock at the door to verify we were leaving, which we were, and did. We held the door open for housekeeping, left a generous tip, and were on our way. Upon checking the credit card, we discovered we were charged for an extra nights stay, at a higher rate, for which we have been told they can do nothing about. They advertise "newly renovated, " which left us very confused... Our room smelled like a bowling alley from the mid 1970's. As a frequent traveler, this is the worst hotel I have ever experienced in all categories... customer service (and we were exremely polite), staff/management, and room quality. Do not stay at this hotel.
- Easton Comfort Inn
