I realize that bellhops are out of fashion, but as I get older (and I am only too quickly) I miss having my luggage transported to my room. At motels one parked outside of one's room, however as motels grew back into hotel size the help and convenience found in the older style hotel did not return. If one can get hold of the few luggage carts it is shear luck.
The pool was lovely and clean but the whirlpool did not turn on at the switch. I was not about to waddle down the hall to the front desk in a wet suit to get the whirlpool fixed. There just seems to be a lack of available staff to assist guests.
I am not sure what the cover on my bed was but it was lumpy.
On the very BIG plus side - the photos and art in the rooms, elevators,and halls was absolutely great. Wandering around looking at the displays was well worth the stay.

It is one of those cases where your luggage does not make the connections and time. The next day of my arrival, the lady at the hotel desk at the time, Patty Conner, when she found out about my mishap offered help and provided me with tooth brush, tooth paste, deodorant, razor and shaving cream. Before I left, she took my coordinates down and made sure I was contacted if the luggage show up which did and was done. Small things to some but beyond expectations to me.

We are a family of five, with a two-month-old baby. The amenities such as the pool and workout rooms seemed great, although we did not use it. It is within close proximity to a lot of great shopping such as Best Buy, Costco, Barnes and Noble and more. It is also close to local good eats such as Primanti Bros. and Quaker Steak & Lube and even a Starbucks. However, we do have some complaints. My first impression of the hotel staff was a good one since I had three young children in tow, as soon as one of the staff members saw me, she immediately offered to help, which I appreciated. The breakfast in the morning was good. Seating was a little cramped but we managed fine.

Our complaint lies in the room we stayed in. It was supposedly "non-smoking" but this room just reeked of smoke. I am only now aware that we stayed on a smoking floor. All five of us are now suffering from inhaling this second-hand smoke all night, including the baby. There was no mention that the floor we stayed on is the smoking floor. To add, we probably would not have booked this hotel had we known since our middle child has asthma.

This Hampton Inn has all the good qualities of the chain, but there was too much noise to allow a good night's sleep: the Pennsylvania Turnpike in the back, noise in the parking lot (which may have been party-goers from the sports bar next door), and people out in the halls talking loudly late at night.