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Nichols Village Hotel & Spa, Scranton PA – reviews, photos

3.0 of 5
1101 Northern Blvd., Clarks Summit, PA 18411
Hotel amenities
Nichols Village Hotel & Spa, Scranton PA
4.0 of 5 stars 120 Reviews
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120 reviews from our community

What travellers say about this hotel
  • Indoor pool(6)
  • Flat screen TV(5)
  • Very clean(5)
  • Hot tub(4)
  • Free breakfast(3)
Traveller rating
    34
    40
    14
    21
    11
Only show reviews for Family (32) | Couples (41) | Business (12)
Date Rating
1 review
“Quality similar to a Hampton inn...price was much better though.”
4 of 5 stars Reviewed 12 February 2012 via mobile

Stayed here after a day of skiing. Booked through Expedia last minute. Staff was very friendly upon arrival. One small upset was that Expedia told us we were getting a king...no one ever bothered to tell us they didn't have a king available, so we were surprised to be put into two full beds. When I called the front desk all she could say was no kings available and couldn't say anything about the pricing because I booked through Expedia. So, I will be writing to Expedia because I did pay the higher price for the king. Aside from this the only other thing noticed was the bathroom needed updating...mildew under the wallpaper which was stapled to hold it down. For a newly renovated hotel the bathrooms don't match what was renovated. Otherwise we had a nice stay with a nice breakfast.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AlexaSully about Nichols Village Hotel & Spa, Scranton PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Capwell, General Manager at Nichols Village Hotel & Spa, Scranton PA, responded to this review
13 February 2012
Thank you very much for your comments. I am sorry you did not receive a room with a king bed. I was able to locate the room you were in and our maintenance team has corrected the issue you reported. I am glad you had a pleasant stay otherwise and we look forward to seeing you again.

Sincerely,
Matthew Capwell, GM
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North Brunswick, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Only stayed 1 night - it was a nice place to stay”
4 of 5 stars Reviewed 23 January 2012

We come to Clarks Summit only once a year. In previous years we stayed at the Ramada, then someone who lives in PA recommended Nichols Village to me. I decided to try it this time. The service at the front desk was great. The took my request for a quiet room with a nice view into consideration. The room was neat & comfortable, view was of back yard, not the highway. The bed was comfy, bath was normal size with double vanity. Flat screen tv, not too many channels, but we did not go to PA to watch TV. I wish that I could stay there longer to try the spa and eat at the restaurant next door, but no time this year. I bet the back yard looks pretty in the spring & summer, but we were there with snow on the ground. Not much to see. Only complaint is that the wi-fi needs a booster, weak signal on the 4th floor.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DJuneP about Nichols Village Hotel & Spa, Scranton PA
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Matthew Capwell, General Manager at Nichols Village Hotel & Spa, Scranton PA, responded to this review
25 January 2012
Thank you for your feedback. I am glad to hear that our staff made you feel welcome and was able to meet your request. I will ask our Wifi support to check the signal levels on the forth floor so others do not experience the same.

Again, thank you for choosing us. We look forward to having you stay with us for a longer visit in the future.

Matthew Capwell, GM
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1 review
“Only one complaint, but a big one in my opinion.”
3 of 5 stars Reviewed 22 December 2011

Went to a concert in Wilkes barre on the night of the 16th, booked one night in a basic king room on hotels.com. Got a great value on the room and the reviews were all very positive so I was very much looking forward to spending the night here. Got there Pretty late with my girl friend due to the concert, lobby was very tiny but more then fine. The gentleman at the front desk was nice and helpful, told us our room was in the main building, I believe on the third floor. The room was not as nice as the web site makes it seem it's going to be but was still fine and more then acceptable. The bathroom was a little outdated but again pretty clean, no problems. The problem came at 3 am when me and my girlfriend woke up itching non stop. The sheets did seem clean and I didn't see any bites or anything like that, however the itching continued all night long and did not aloe either of us sleep peacefully all night. I seem to be the only one with this complaint and I hope it was just a one time thing. I do look forward to coming back if ever in the area again. I admire that the new GM comments back on every post and I'm sure this hotel will only grow in all ways due to great service as you can see and in locafion

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Matthew Capwell, General Manager at Nichols Village Hotel & Spa, Scranton PA, responded to this review
4 January 2012
I am very sorry for the lack of sleep you received and for my delay in replying. I am not sure what caused your irritation. I do hope this was a one time event and I have not had this complaint before or since. Our concert venues get many great acts through the year and we look forward to seeing you again.
Matthew Capwell, GM
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lancaster
1 review
“Great Rate, Great Room”
4 of 5 stars Reviewed 4 December 2011

We booked our stay thru Priceline - Name you own price. We got a great deal. Our King Rroom was clean and fresh. Hallways well lit and clean. . Our room was on the fourth floor. Very quiet. Staff was friendly and helpful. No negative issues. Breakfast items were adequate, what you would expect for continental breakfast at most chain-like. I would definately stay here again.

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Matthew Capwell, General Manager at Nichols Village Hotel & Spa, Scranton PA, responded to this review
6 December 2011
Thank you for your kind remarks. We look forward to seeing you again in the future.
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Clarks Summit PA
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“"Great place for our Wedding Night!!!"”
5 of 5 stars Reviewed 17 November 2011

Wanted the storybook wedding we had always dreamed of, so our Reception was held at Nichols Village, which had a few "quirks" but generally was fantastic as we hoped. We had the most beautiful room, spacious jacuzzi for 2,comfortable King bed, & Wide screen TV. They have done a lot of recent updating, including a spa on premise. The hotel provides a hot breakfast in the morning which we enjoyed with friends & family who also stayed overnite. This hotel provides a nice indoor pool to relax, & I believe the convenience to shopping, a wide variety of restaurants in the area, & ski area is a plus. Fantastic choice for us & can't wait for a quick get away to consider Nichols again.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask thebeachlover1 about Nichols Village Hotel & Spa, Scranton PA
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Matthew Capwell, General Manager at Nichols Village Hotel & Spa, Scranton PA, responded to this review
21 November 2011
Congratulations on your wedding. I am glad we were able to join in your celebration and help make it memorable. Our entire team looks forward to seeing you again in the future.
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Additional Information about Nichols Village Hotel & Spa, Scranton PA

  • Hotel At Nichols Village
  • Motel At Nichols Village
  • Inn Nichols Village
  • Nichols Village Inn
Address: 1101 Northern Blvd., Clarks Summit, PA 18411
Price range (per night):* INR6,654 - 9,506

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Nichols Village Hotel & Spa, Scranton PA
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