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Hilton Garden Inn Allentown West – reviews, photos

3.0 of 5
230 Sycamore Road, Breinigsville, PA 18031
Hotel amenities
Hilton Garden Inn Allentown West
4.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    11
    17
    3
    6
    1
Date Rating
Pennsylvania
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Nice Garden Inn - Not the very best, but good”
4 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

Made a last minute "Award" reservation here and did not check reviews first. We arrived around 5:00 PM and front desk welcome was as expected. Quickly handed keys to room 242. No issues, but for whatever reason the room just didn't feel clean - I think it was the look of the carpeting.

Previous guests (or housekeeping?) had left the bed controls set at maximum hardness. (Garden Inns have air adjustable beds.) Despite adjusting the controls, the bed felt too hard (adjusted it several times lower during the night)

We really enjoyed the breakfast - made to order Omelettes and waffles. Good service too on a not very busy Saturday morning.

We would stay here again but will adjust the bed well before bedtime!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask startraindd about Hilton Garden Inn Allentown West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Sanchez, General Manager at Hilton Garden Inn Allentown West, responded to this review
15 December 2011
Thank you for your feedback. We are please to introduce our Hilton Garden Inn “SATISFACTION PROMISE” As the new General Manger at this property we promise to do whatever it takes to ensure you’re satisfied. You can count on us. GUARANTEED…
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abingdon, Maryland
Top Contributor
78 reviews 78 reviews
Reviews in 50 cities Reviews in 50 cities
68 helpful votes 68 helpful votes
“Housekeeping Not Up to Hilton Standards”
2 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

I stayed at this property for one night. They offer a company rate and it is literally across the street from our facility. I received a King suite and my complimentary Hilton Honors Diamond Level water and breakfast coupon. I checked in around 8:45pm and the young lady was very nice. The staff in the dining room was very helpful and pleasant. Breakfast was average. The hotel public areas are well-maintained. I believe I received an update from the hotel about upgrades, I did not notice any in the public areas. However, the channel guide lineup sheet in the room listed several major networks being "unavailable during upgrade". While it wasn’t a big issue because I was there for one night, I would have been bothered by this during a longer stay. Where this hotel fails is in basic housekeeping details. In my room there was clear evidence of the previous guest(s) when I settled in for my stay. I moved the night stand to use the electrical receptable and there was a dirty glass on the floor. In the waste receptacle near the work station was the previous guest keycard portfolio and lastly, in the door was tissue paper stuck in the peephole. Clearly visible to me when I closed the door and turned on the light. I would likely stay here again due to the close proximity and to get the points, but I will likely do a "housekeeping check" BEFORE I settle in.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ladyinmaryland about Hilton Garden Inn Allentown West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisburg, PA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Hilton Redeems Itself”
4 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

We like to stay at Hilton Garden Inns or Hampton Inns when traveling for short visits. On this visit to see Muhlenberg College we arrived late in the day (10:30 pm). Everything seemed in good order until we got in bed. There was a large clump of hair at the bottom of the bed. The hotel staff was very understanding and reduced our bill for the night. The food and service was all up to standard Hilton levels. I would still go back to the hotel in the future.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PA_Family-Travels about Hilton Garden Inn Allentown West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very Well Done”
4 of 5 stars Reviewed 20 October 2011
1
person found this review helpful

Stayed at this location Friday 10/14/2011 for one night while in the area. Very clean and well run. Room was typical of Garden Inn, comfortable bed, decent decor and bright bathroom. The entire hotel was very clean. Breakfast was the Garden Inn standard buffet of good variety of anything you could want and eggs made to order if wanted. Dining area attendant was great with coffee refills and plenty of attention> Would stay again when in the area, Other dining options close by if you wanted dinner.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rjnale about Hilton Garden Inn Allentown West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenwood, Missouri
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Needs some housekeeping”
3 of 5 stars Reviewed 6 October 2011

I stay in hotels 3 nights a week and usually really like the hilton garden inns. This one was just okay. The common areas, elevator, hallway, etc. were in desperate need of cleaning. The next day i saw no difference, still dirty. The room was cleaned okay.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Janis54 about Hilton Garden Inn Allentown West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hilton Garden Inn Allentown West

  • Hilton Garden Inn Breinigsville
  • Hilton Breinigsville
  • Breinigsville Hilton
Address: 230 Sycamore Road, Breinigsville, PA 18031
Price range (per night):* INR5,256 - 8,891

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