In my opinion the Holiday Inn (HI) brand has seen a general decline since it heyday as one of the first national brands that offered consistent, if not luxury, accomodations. Recent years have seen many properties suffer wear and tear and deferred maintenance that has made them less than desirable places to stop - even just for the night while on the road.
This property is different. Have stayed here four times.
Pros:
1) The rooms and common areas have all been upgraded and the furnishings are very nice, exceeding what I would expect at an HI. Remodeled baths with nice personal accessories, Comfortable mattresses, new bedding and pillows, flat panel TV, mini-fridge and a nice sense of color and design. I travel quite a bit and found the rooms to be more like a Mariott or Hilton property than an HI.
2) Fast, free wifi.
3) Lobby areas are small but very clean and comfortable with new furniture that is actually user friendly. I've spent a few hours sitting on the sofas or chair doing work.
4) Staff is accomodating and friendly. No problem with late check-outs
5) At the rates we have booked we have received two free drink coupons and two free breakfast coupons (this may not be the case with all rates.)
6) Didn't use the pool or spa but checked them out and they were very clean and decent sized for the property.
7) The management seems extremely concerned that you enjoy you stay and requests a lot of feedback after the visit.
Cons:
1) The restaurant on site is rather run of the mill. Breakfast is fine for the price, but nothing special. Sometimes understaffed.
2) Didn't use the meeting rooms or other parts of the hotel but they appear to have received less updating than the rooms.
3) Sevice in the bar is excruciatingly slow, or nonexistent. Often there is no one even around for long periods of time to take your order or follow up.
Summary: A fine spot for an overnight stop along I-5 or a day or two business meeting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 November 2011
Thank you for your review. InterContinental Hotels have been focused on improving the Holiday Inn brand recognition over the past several years. We are happy that the hotel exceeded your expectations of the Holiday Inn brand. I think you will find that Holiday Inn Full Service Hotels everywhere are being held to a higher standard.
We appreciate your comments about the restaurant and we plan to update that area of the hotel as soon as possible. We have also addressed the service issues you had in the lounge and will make sure to focus on the attentiveness of our staff. We welcome you as our guests and look forward to you staying with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC