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Phoenix Inn Suites Tigard – reviews, photos

2.5 of 5
9575 SW Locust St, Tigard, OR 97223
Hotel amenities
Phoenix Inn Suites Tigard
Ranked #4 of 10 hotels in Tigard
4.0 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    21
    23
    5
    6
    4
Date Rating
Seattle WA
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
“Great location but hotel needs upgrades and repairs”
2 of 5 stars Reviewed 28 May 2012 NEW

Choose this hotel as it was very close to the Washington Square Mail and other shopping.
Planned only to spend one night and I am glad I did not have to spend another. Hotel needs repairs. After speaking to the hotel front desk, they informed my they have a new general mgr and hoped that all items needing work will be done. She said they were not renovating but would be doing repairing on some items. They need to just start all over and renovate, Repairing would look like they try to upgrade but I don't think it will make a difference. The room I was in was acccessible room( handicapped) but it was on the 2nd floor facing a courtyard and the next bldg.

Pros: location excellent for shopping at the Washington Square Mall
Continental breakfast did include some hot items and everything looks appetizing. We ate elswhere with friends.
Micro and mini refrigerator in room
Front Desk gal was very friendly and professional.
Cons:
Beds too soft.
Peeling walls in lobby
Repairs needed in room
Decor dingy they need more color. The beige bedding made the room even more dingy looking.

As to the lobby and peeling walls, I asked. Evidently they were pipe issues and it was being fixed. But there no sign posted so it was ugly and my impressions were oh no what kind of place is this. I worried what the rooms would look like. Well the room was dingy with poor lighting. The door jam and door handle area was so torn up to the bathroom it looked like someone had been trying to take the door handle off the door to get it in. The bathroom was so sterile hospital looking I did not even want to take a shower the next morning and I did not which is unsusal for me when traveling. Maybe it was all the bars in the tub, that it looked like a prison. I know it was an accessible room, but come on... my companion said they felt they were in a nursing home. The sink was outside of the bathroom which was nice and fairly good counter space and nice mirrors even a full length one on the bathroom door next door to the ripped upt wood near the door handle.
Would I stay here again. No.
I prefer to stay at Embassy Suites, Hampton Inn, Best Westerns, Holiday Inns. So I will stick to my usual brand and not use Phoenix Inn no matter where I stay in Oregon.

  • Stayed May 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
“The service sucks”
2 of 5 stars Reviewed 28 May 2012 NEW via mobile

I purchased a room on hotwire. Upon checking in, I had to wait a good 20-30 mins for the front desk person to show up. When she did, she was rushing through the process and did not mention to me that in addition to the hotel room purchase on Hotwire, the hotel would put a hold on my card for the full amount. Hotel employees are rude and will not find a resolution.... Very frustrated and I will never return to a hotel that treats it's guests this way.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Seattle
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Great Room”
4 of 5 stars Reviewed 25 May 2012

In spite of remodelling in the hallways and also a cleaning? smell in the hallway... we had a great visit and loved the spacious room and good bed. Will stay there again

  • Stayed May 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WmLW about Phoenix Inn Suites Tigard
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice rooms, soft, down comforter.”
3 of 5 stars Reviewed 21 May 2012

Descent hotel. Comfy beds. Had a clogged drain in the tub, standing water. So after five calls to fix it, and five hours they finally told me to remove my "do not disturb" sign from my door.
Well they couldnt fix so they moved us down the hall. Another not so clogged drain.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask TracyCarnes about Phoenix Inn Suites Tigard
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McMinnville, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great value - walking distance to Washington Square”
4 of 5 stars Reviewed 20 May 2012

We stayed in this hotel as a weekend getaway for two nights, and chose it because of it's very close proximity to shopping. The price was very low compared to similar hotels in the area, so we were wary at first but pleasantly surprised. The rooms were large and clean, the beds were comortable (although the pillows were not - wished we would have brought our own) and there were more channels available on the tv than I think I've ever seen in a standard hotel room. There was free continental breakfast, including hot items, although it was really nothing spectacular to write home about. The only complaint we had was the noise level. This hotel is right next to a busy intersection by Washington Square Mall with lots of traffic noise. This is also a very busy hotel (at least the days we stayed) and children could be heard running and playing in the halls and in the other rooms until about10 pm. Overall we were very satisfied, and loved that we could walk to the mall and dining.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Phoenix Inn Suites Tigard

  • Phoenix Hotel Tigard
Address: 9575 SW Locust St, Tigard, OR 97223
Price range (per night):* INR4,585 - 8,164

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