We reserved/credit card secured a King non-smoking room for 2 nights. Called twice to confirm and request again non-smoking and a no pet room. Called again when we weren't going to arrive before 6pm. Upon arrival I was informed we received a courtesy "upgrade" to a SMOKING suite. We went to look at the room in hopes it wasn't badly filled with smoke/smell, but we couldn't even go in door, the stench was strong. Another smoking room was offered to us which wasn’t as bad, but unacceptable and only had one small bed. The woman at reception suggested I call their other properties. I suggested she do it for me since they had given away our non-smoking room. No where in the reservation did it say our room wasn’t guaranteed and although I understand how this works, an “upgrade” to a smoking room isn’t acceptable, nor even a consideration for a child with severe allergies, which was noted in my reservation file.
Eventually, after my insistence, we found the last room available at a sister property. Extended Stay Beaverton honored our rate and that was the only good thing about this messy, stress-filled evening that cost us 3 hours of our time, including 45 minutes stuck in traffic while driving to the 2nd hotel.
Nothing is guaranteed at Homestead Suites in Tigard. If you have any doubts at all and *must* stay at this property, know that you are taking a risk. I won’t again.
- Homestead Studio Suites Tigard
- Extended Stay America Tigard
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- Tigard Homestead
