We checked in from driving from Kalispell, MT and simply could not drive any further. WE should have. At first there were no ground floor rooms. When I balked at the price of a room upstairs (I'm 62 and disabled veteran) the clerk suddenly found a floor room (right next to stairs) for "the same price with your AAA discount." The pool lights did not work so only used it and the hot tub for about 20 minutes when it got too dark. The pool towels are the smallest I've ever seen and wait until you see the size of the bed pillows. I was quoted $127.00 for the room and was charged $152.28 for 2 people in a king bed that the air conditioner blows directly on when I checked out. By contrast I paid $136.00 for a 2 queen beautiful room at Hampton Inn in Kalispell (a Hilton property). Do yourself and wallet a favor - PASS THIS ONE UP. WAY TOO EXPENSIVE FOR WHAT YOU GET. Not many hotels around so they charge sky high rates. Drive further or stop sooner. They don't care about repeat business obviously.
Room Tip: Just another exit or two is a Best Western that has to be better
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 October 2011
Thank you, for taking the time to write this review. We recognize the value of guest feedback, and want to know how we can improve. Please allow me to extend an apology on behalf of the entire team. Clearly we did not live up to your expectations and our commitment is to utilize your feedback as opportunity to improve our service delivery. We are comparable to the other hotels in town, especially on a busy event nights. We try to provide the best service for the best price, sorry to hear that you were not happy with our hotel.
In reference to the pool towels and pillows as a Choice hotels property we have to carry products which are demanded by the franchise and we are sorry, that you didn't find them comfortable. I am actually very surprised that you didn't like our pillows, because we have a lot of our guests complimenting them and actually wanting to purchase them.
Again, we apologize for the inconvenience this may have caused you.
Jana Cickova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC