My wife and I stayed at the Lodge this past weekend. The room was amazing and much nicer than we anticipated. The staff was great and the view from our upstairs room was second to none. We could wake up in the morning laying in bed and stare out at the lake. Sisters is a bit away so be prepared for that-20 minutes each way. The restaurant while technically not part of the lodge was really outstanding but not a place for kids since there really wasn't anything kid-friendly on the menu. I would definitely recommend and we will be back.

What a wonderful property! The setting is beautiful, and the rooms spacious and very comfortable. It had a lovely fireplace to sit by and warm yourself. The king bed was very comfortable. The bathroom was large and roomy. We had a beautiful view of Suttle Lake through the beautiful trees. The staff was extremely friendly and very helpful. They wanted to ensure all the guests with a wonderful experience. The had wines and cheese in the evening in a beautiful "living area" with comfortable chairs and tables sitting by large windows overlooking the lake. We so loved this property and will definitely return!

Whilst the bones of The Lodge at Suttle Lake are good, the staff - especially Cindy the manager, leave a lot to be desired.

We live locally and have had meals at the Boatshed restaurant at Suttle Lake over the years. For a 50th birthday celebration and wanting a quiet retreat, we chose a cabin at Suttle Lake. Our daughter drove from Bend after work one afternoon to look at the cabins to find which would be suitable. The manager did not allow her to look at any of the cabins, even though there were vacancies. The condescending tone and manner of the manager to our daughter, should have been a red flag to us.

Nevertheless, a cabin was booked but the day before we were to arrive, a friend called to tell us Zingdealz had a half price deal going at Suttle Lake at the moment. It was exactly what we had wanted - a 2 night stay - but this deal was 2 for the price of 1 with a bottle of champagne thrown in. Another deal on at the same time through Living Social also included a massage! The guests we talked with were told of it when they called to book a stay at the Lodge.

We originally only wanted a 2 night stay but we had been offered a 3 night stay for the price of 2 (without the other perks). We called to see if we could swap our deal to the 2 night stay deal being offered and the friendly (new) staff front desk girl checked with the manager (Cindy?) - who said there was nothing to be done. Regardless of the deal, our booking was made and cancellation required 72hrs notice.
We were disappointed but were looking forward to our stay regardless.

The first night my daughter and I were staying together. We arrived in the darkand found the outside light of the cabin by the stairs was out, and so it made unloading the car tricky.We notified they young guy at the front desk but he did not tell housekeeping. When housekeeping did arrive to see if we needed anything, we asked had the front desk sent them for the light and they said no. However, they took care of it right away.

The cabin was well situated, well built and quiet. However, as we went to load the fridge we found old waffles inside. The freezer had a thick buildup of ice so that it was a squeeze to get our frozen goods in. We suspect the icebuildup made the fridge run loudly most of our stay. We did not notify housekeeping of the freezer problem since we were not leaving the cabin and had a lot of food in the fridge and did not want them unplugging the fridge to defrost it - let alone deal with the mess and hours it might take to defrost the freezer.

We went to put the fan on the ceiling on and noticed it had a thick crust of dust on each blade. We debated about putting it on to keep the hot air from staying up at the high roofline or spreading the dust about.....it is in a hard position to clean - but is do-able!

The toilet flapper had an issue and if you forgot to jiggle it, it ran continuously. The light in the cabin is very dim ( no doubt for ambiance) but makes it very hard for cooking. This was compounded by the fact that over the stove is a microwave with an under light that should have lit up the stovetop. This light didn't work and the housekeeping staff said they were on order but hadn't come in.
It would have been nice to have a bedside table and lamp at each side of the bed in the main bedroom. There was a table and lamp on one side only.
The last morning we went to use the BBQ that was supplied, but found old foil with food on it in there, which changed our mind about barbequeing.

There is a terse note at the sink reminding you that if you don't wash your own dishes there would be a $50 charge added to your bill on checkout. At other resorts, the notes usually remind you "Please wash the dishes", or in their folder of information, state that excessive washing of dishes will result in an extra charge. No such politeness at Suttle Lake.
Beware!

On checkout, my husband asked to speak to the manager in private(Cindy) and pointed out the issues we had. She was coldly rude and offered no apology. She did ask why the freezer situation wasn't mentioned when we saw it and my husband told her we wanted a quiet retreat to relax in we didn't want a fridge being defrosted with our food in it- let alone the messit would make as it all defrosted ! A simple inspection of the fridge by housekeeping or inspector should be routine when guests check out - not something that needs to be done while guests are there!
Cindy said she would make an adjustment on the bill and her "adjustment" was taking the $50 cleaning fee OFF the bill which was AUTOMATICALLY added in before anyone had inspected the cabin!!

The owner is responsible for the tone set at Suttle Lake and we can only surmise from other comments on Cindy's helpfulness, that Cindy is burned out or is preferential in her treatment of guests according to whatever her particular criteria for a guest is. Regardless, as customers we should have been treated at least with respect and an apology.

The high standard of customer service we expected from Suttle Lake wasn't there, the young front desk staff that didn't follow through and seemed intent on playing on the computer together during the day and the very rude manager that wasn't at all interested in the how our stay was, indicates that there have been better times at Suttle Lake Lodge and the owner's skimping is showing in the staffing. It might explain the high management turnover in the past few years.

On a high note, we did eat at the restaurant and enjoyed the knowledge and friendliness of our server - Spring, and the fresh approach to food by Chef Corey.

But we won't be returning again to Suttle Lake Lodge and we will definitely not recommend staying there to our local friends or international guests.

My family and I stayed here in September. We loved the lodge and the lake - both are very beautiful. Lodge employees are friendly, but service can be a bit slow at the front desk. The lodge has a fabulous restaurant attached to it (and as we eat a lot of gourmet and organic foods, we have fairly high standards). We never left to eat elsewhere during our 3 day stay, even though we'd intended to eat in Sisters and/or Bend. The lodge's daily complimentary wine and cheese social is a nice event. We loved to take our glasses of wine and sit in the expansive outdoor seating areas (all have gorgeous lake views). These same areas afford quiet, peaceful places to read or work as well. The lodge has a daily supply of fresh baked cookies and an assortment of coffees and teas, which we enjoyed. The path around the lake is super for hiking and running. Our room was very clean and comfortable and really homey -- as was the lodge on the whole. The main lobby great room usually has a fire burning in the fireplace, and the comfortable seating areas along with the fire make for a very cozy environment. The only drawback to the lodge is its proximity to a busy highway. It is always quiet inside the lodge (and was quiet in our room), but when sitting outside, depending on wind volume, highway noise could be somewhat intrusive at times. All in all, a great experience.