We have stayed at this hotel MANY times and have always loved it, but this time we were a little let down. A few years back they did a total remodel of the hotel and updated everything inside and out. It was a sparkling clean, modern "new" hotel. But, just in a few short years it has really taken some wear and tear...most noticable in the very dirty carpets throughout. We stayed over one of the coast's warmest weekends of summer 2011...it got into the upper 80's. Our room was hot and muggy, so we turned on the A/C. The unit ran all day and all night long and it never cooled our room down. We asked about it at the front desk the next morning...just as the mainenance man walked by. He informed us that the A/C unit had been broken for some time and that he was still waiting for parts. They knew our unit didn't work, yet we weren't informed of this upon check-in. They did offer us either a portable fan or a $25 credit. We took the credit and then slept with the balcony door open the next two nights. But, since the outside balcony lights are always on and there is no way of turning them off (no switch), our room was lit up more than we would have liked. The bedding in our room was questionably clean...the bed skirts had both been spilled on (possibly coffee or juice by the color) and one of them was actually moldy! The flat sheets and pillow cases seemed clean, but we questioned whether the blankets on the beds get washed between guests. We asked for clean bedding one day during our stay and the same blanket was put back on the bed (I had marked the tag with a pen so I could check). The blankets are sandwiched between two of the clean flat sheets, so maybe they figure they don't need changed very often? Our bathroom / vanity area was not very clean at all. The room had a coffee pot / mugs, etc. on a tray on the counter by the sink...right next to the sink...which is kind of yucky if you consider what all goes on at a sink (shaving, brushing teeth, washing dirty hands...). I moved the tray so that we had some bathroom counter space and it was obvious that the tray hadn't been moved and cleaned under or behind in a very long time! The amount of dirt, dust, and hair was disturbing. Since I had antibacterial hand wipes with me, I wiped down the entire counter / sink area and was even more disturbed at how filthy the white wipes became upon wiping. I even had to clean built-up "sludge" off the faucet handle. I deliberately left make-up smears on the mirror and counter to test housekeeping and the smears remained in place the entire three night stay of our trip! They restocked our room (towels and soap) and made up the beds daily, but that is all they did. Nothing was ever wiped down or mopped up. The drain plug in our shower was unscrewed and lying in the middle of the tub when we checked in. When I went to replace it I was greeted with a drain full of nasty slimy hair. I feel horrible having to report all of these unclean discoveries because this really could be a super nice hotel again if they gave a little more attention to detail when it comes to cleaning. The positives are many however! The pool area is great...the sauna is a perfect dry heat, the hot tub is hot and relaxing, the pool is warm enough to actually enjoy. The breakfast is more than most hotels offer...everything from healthy yogurt, toast, and cereal to the more indulgent biscuits and gravy or waffles. The location of the hotel makes it the perfect base camp for a Seaside vacation. Located right on the main drag it's easy to duck in and out of the hotel to change clothes or drop off souvenirs. And it's only a few short blocks to the beach from the hotel. The river is a peaceful view from the rooms too. A deep down clean and then upkeeping that clean would put this hotel back up at the top of our list.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 September 2011
Thank you for taking the time to write a review for the Comfort Inn and Suites in Seaside. I deeply apologize that you felt the Hotel was not up to Choice standards. Please know that we have put our Hotel through a deep cleaning process of every room and are continuing efforts everyday to keep our Hotel in the best condition. Please in the future if you are unsatisfied with a Hotel room at any Choice location voice it to the General Manager as I would of been happy to move you to a different room if I would of known you were unsatisfied. Our goal at every Choice hotel is to make sure our guest enjoy their stay to their fullest and as long as we know the guest is dissatisfied we will take every step to ensure you are very happy. Once again I deeply apologize for your stay and hope in the future you will give Comfort Inn and Suites another chance so we can provide you with the level of service that you expect and we thrive to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC