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The Grand Hotel in Salem – reviews, photos

3.0 of 5
201 Liberty Street SE, Adjacent to the Salem Conference Center, Salem, OR 97301
Hotel amenities
The Grand Hotel in Salem
The Grand Hotel in Salem
The Grand Hotel in Salem
The Grand Hotel in Salem
The Grand Hotel in Salem
The Grand Hotel in Salem
Ranked #2 of 21 hotels in Salem
4.5 of 5 stars 143 Reviews
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143 reviews from our community

What travellers say about this hotel
  • Rooms are large(5)
  • Breakfast buffet(3)
  • Very nice(3)
  • Very good(3)
Traveller rating
    88
    39
    7
    6
    3
Only show reviews for Family (29) | Couples (45) | Business (51)
Date Rating
Redmond, Oregon
Senior Contributor
32 reviews 32 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“This was a great stay”
5 of 5 stars Reviewed 22 November 2011

This was our anniversary getaway. I would highly recommend this place.
They have off street parking in a parking garage under the hotel. Checking went well, we had reservations which were accepted online.
The king size bed was highly confortable; however there was no fan in bathroom. There was only a standing shower and with only room for one.
The in room Jacuzzi was not as good as other in room Jacuzzi’s for… husband wife love relations. Since rooms have wifi internet we watched Netflix on the labtop from in the Jacuzzi.
Great complimentary breakfast!

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eugene, Oregon
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Very Good Convention Hotel”
4 of 5 stars Reviewed 14 November 2011
1
person found this review helpful

This hotel is connected to the Salem Conference Center so if one is attending a convention there, this is the place to stay. Very large, comfortable, and clean rooms. Friendly staff. The complimentary hot breakfast very ample and good. Food for a luncheon and convention banquet really excellent.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jerrypj about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not 'Grand'”
2 of 5 stars Reviewed 25 October 2011
2
people found this review helpful

This hotel is really more of a motel. It's 'fine' for business travel, but has one glaring problem: it shares a parking garage with the Salem conference center and therefore has no parking during the day. Guests are forced to park about 1/2 mile away and walk back. This makes coming/going for business meetings a huge pain. There is no valet or guaranteed option. The furniture in the room is worn down, and the flickering flourescent bulbs depress the look of the room and recall east-german film noir. All is all it's just okay- I'd rather stay at the Best Western or Red Lion where I know what to expect. Calling this place "Grand" is really off the mark.

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JulieB-Sea about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottSalemOr, General Manager at The Grand Hotel in Salem, responded to this review
28 October 2011
Dear JulieB-Sea,

Thank you for the feedback regarding your stay. We do apologize for the parking conflict that you encountered while staying. I believe that this is a circumstance that is relatively isolated as we have just under 300 parking spots and 193 guest rooms. I would assume that there was perhaps a big luncheon at the adjoining conference centered that constricted the parking options. As we prepare to celebrate our 7 year anniversary next Spring, we are embarking on a significant number of upgrades to the hotel, we hope to have them completed by the middle of November 2011. I would welcome you to stop by and check them out the next time you visit Salem, even if you choose to stay with another property. We are very proud of the new/fresh look and the upgrades to the bedding are being very well received by our other guests.

We do hope that we'll have a second opportunity to impress you in the future.

Thank you,

Scott Snyder
General Manager
The Grand Hotel in Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, OR
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Nice Stay”
4 of 5 stars Reviewed 20 October 2011
1
person found this review helpful

The room was OK. It was very large but the bed could have been a little better and the wallpaper is not my style. The bathroom was also way too dark. I didn't trust what my make-up was going to look like in the light of day. The furniture also seemed a little dated. That being said, the lobby was beautiful and the restaurant was exceptional. It's in a great location as well. Right in the middle of everything. I would stay here again!

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frisco, Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Nicely located hotel for easy access to all of downtown Salem”
4 of 5 stars Reviewed 9 October 2011

Have stayed here for business many times. The staff is always friendly. The hotel always clean. The rooms are large and have a mini-fridge and microwave.

My two complaints are that the wifi is really slow and in some rooms kind of weak. Hard-wired is better, but you may have to ask the front desk for a cable. And the elevators are very slow. You should expect to add up to 5-6 minutes to get up/down during the morning and evening rush hours.

Included breakfast buffet is really good. Lots of options so you don't get bored. Bentley's restaurant on the ground floor is nice for a hotel restaurant when you don't feel like going out of the hotel.

Room Tip: Ask for the back side. Not street side.
See more room tips
  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Grand Hotel in Salem

  • Phoenix Grand Salem
  • Hotel Phoenix Grand
Address: 201 Liberty Street SE, Adjacent to the Salem Conference Center, Salem, OR 97301
Price range (per night):* INR7,225 - 9,410

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